Open to opportunities

Anyasha Biswas

@anyashabiswas

Message

Project Coordinator/Counsellor delivering risk-managed learning initiatives and strong stakeholder communication.

India

Message

What I'm looking for

I’m looking to coordinate and improve learning/education projects—building clear plans, timelines, and budgets, proactively managing risks, and maintaining strong stakeholder communication while counselling students through evaluations, interviews, and admissions.

I’ve worked across guest services, customer support, education technology, and community-facing roles, building a steady strength in resolving issues and supporting people through every step. From handling premium guest queries and emergencies to resolving passenger escalations, I learned how to stay calm, act fast, and communicate clearly under pressure.

In my most recent role as a Project Coordinator/Counsellor, I help develop project plans, timelines, and budgets for learning technology initiatives while monitoring progress and proposing solutions when risks arise. I maintain project documentation and generate reports for stakeholders, while also counselling students through evaluations, interviews, and admissions—supported by tools like Salesforce, Microsoft Excel, JIRA, ClickUp, and SQL queries.

Experience

Work history, roles, and key accomplishments

Current

Project Coordinator / Counsellor

Current

Global Risk Management Institute

Apr 2024 - Present (2 years 2 months)

Counsels students on the importance of risk management through calls and in-person discussions. Develops and tracks project plans, timelines, and budgets; maintains project documentation and produces stakeholder reports, while supporting student evaluations, interviews, and admissions.

Counselling Risk Management Project Planning Progress Monitoring Risk Assessment Project Documentation Reporting Admissions Support

Community Manager

OpenHouse

Nov 2022 - Oct 2023 (11 months)

Handled parent queries and coordinated class schedules, including communications for faculty and kids’ timetables. Booked and scheduled classes and managed centre activities.

Community Management Parent Support Scheduling coordination Email Communication Class Booking Event Coordination

Assistant Manager - Retention

Byju's

Jun 2022 - Oct 2022 (4 months)

Led a team of 4 associates and managed customer queries related to refunds. Analyzed customer concerns and focused on retaining customers through resolution and follow-up.

Team Leadership Customer Retention Query Analysis Customer Support

Mentor

Byju's

Jun 2021 - Jun 2022 (1 year)

Supported children with onboarding after course purchase and answered academic queries. Troubleshot students' technological difficulties related to the provided tab and guided them through learning access.

Student Mentoring Onboarding & Support Academic Support Technical Troubleshooting Communication

Customer Support Executive

Indigo

Sep 2020 - Jun 2021 (9 months)

Resolved passenger queries and supported flight booking workflows, including escalations. Assisted passengers with boarding passes and provided flight information, while sending emails for upcoming bookings.

Customer Support Passenger Query Resolution Escalation Handling Email Communication Boarding Pass Assistance Flight Information Support

Guest Relations Executive

ITC Royal Bengal

May 2019 - Jun 2020 (1 year 1 month)

Handled guest and client queries, including email outreach and hotel tour support for premium clients. Managed check-in/check-out and responded to on-site emergencies, such as lift issues.

Guest Relations Client Communication Check Out Emergency Handling Hospitality Tour Coordination