Open to opportunities

Starla Tyson

@starlatyson

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Experienced aviation professional with over 20 years in flight support.

United States

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

With over 20 years of experience in the aviation industry, I have honed my skills in flight support and customer satisfaction. My journey has taken me through various roles, including Director of Flight Support at Volato, Inc., where I managed flight details and coordinated with charter sales teams to ensure seamless operations. My expertise extends to training new hires and maintaining crucial documentation, showcasing my commitment to excellence in every aspect of my work.

Throughout my career, I have developed a strong proficiency in various software applications and web-based programs essential for flight dispatch and planning. My role as Assistant Charter Manager at Private Jets, Inc. allowed me to coordinate flights, negotiate pricing, and build relationships with international operations teams. I pride myself on my analytical skills and my ability to maintain high standards of customer service, ensuring that every flight experience is exceptional.

I am passionate about sharing my knowledge and contributing to the growth and expansion of the aviation field. I am eager to leverage my extensive experience and skills in a challenging new role that allows me to continue making a positive impact in the industry.

Experience

Work history, roles, and key accomplishments

Director of Flight Support

Volato, Inc.

Mar 2023 - Aug 2024 (1 year 5 months)

Collaborated with the Charter Sales Team to manage passenger details and communicate flight updates, rescheduling, and changes to brokers and retail customers. Maintained aircraft COIs, handled additional insured requests, trained new hires on support operations, and managed the flight support team's work schedule.

Private Aviation Flight Support Training Team Management Schedaero Avinode Flightaware Microsoft Office FAR

Assistant Charter Manager

Private Jets, Inc.

Jul 2018 - Nov 2021 (3 years 4 months)

Performed flight dispatch duties, coordinating and arranging comprehensive flight logistics for customers and crew, including accommodation, ground transportation, and catering for Part 135 and Part 91 operations. Managed quoting, negotiated pricing, created invoices, updated TSA reports, maintained MCL, and handled international customs documentation.

Charter Operations Logistics Coordination Negotiation Invoicing Training Part 135 Part 91

Administrative Technician/IT

City of Oklahoma City

Jul 2015 - Jul 2018 (3 years)

Provided comprehensive IT support, troubleshooting hardware, software, and networking issues for users via multiple channels. Managed service requests and incident tickets using Service Manager, processed AD notification discrepancies, and handled city employee cell phone billing and related spreadsheet maintenance.

IT Support Troubleshooting Hardware Software Networking Service Manager Active Directory Microsoft Excel System Monitoring

Charter Coordinator

Private Jets, Inc.

Jun 2009 - Dec 2013 (4 years 6 months)

Controlled and dispatched the entire aircraft fleet, ensuring compliance with FAA standards for duty manifests and flight logs. Maintained detailed spreadsheets tracking aircraft hours and cycles for the Director of Maintenance.

Aircraft Dispatch Fleet Management Spreadsheets Private Aviation Operations Management

Charter Coordinator

Private Jets, Inc.

May 2007 - Oct 2008 (1 year 5 months)

Engaged daily with customers and clients to quote trips and gather essential details like routing, passenger information, catering, lodging, and ground transportation requests. Coordinated daily with flight crew and the Director of Operations for scheduling and pilot availability.

Trip Quoting Logistics Coordination Scheduling Private Aviation Customer Service

Computer Specialist

Federal Aviation Administration

Oct 1998 - Aug 2006 (7 years 10 months)

Delivered technical support and guidance for a web-based internet application, including configuration management and system maintenance. Lectured and taught at AME conferences and assisted with administering operational hardware, software, and network security.

Technical Support Web Applications Configuration Management Maintenance Network Security Public Speaking

Data Entry/Editor

Deluxe Check Printers

Oct 1989 - Sep 1998 (8 years 11 months)

Performed data entry and editing tasks with a focus on accuracy and efficiency. Managed and processed information according to established procedures.

Data Entry Editing Data Management Typing

Education

Degrees, certifications, and relevant coursework

Oklahoma City Community College

Associate's degree, Computer Science

1986 - 1990

Studied foundational concepts in computer science. Covered topics such as programming, data structures, and potentially introductory algorithms or systems.