At Penn Medicine, I manage 100+ patient records daily in Epic, maintaining 100% accuracy and HIPAA compliance. I coordinate with internal teams through written case management systems to resolve patient inquiries and document patient needs.
At Discover Financial Services, I resolved complex client negotiations through written channels, recovering $40,000+ monthly—15% above team targets. I managed 40+ active negotiations while maintaining case documentation and audit trails.
At MedRisk, I coordinated between patients, providers, and internal teams, reducing resolution time by 40%. I also founded and lead a community effort to install a permanent drainage solution at Mt. Zion Cemetery.

