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Deeaudrey WootenDW
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Deeaudrey Wooten

@deeaudreywooten

Customer support and operations professional with 6+ years of experience in high-volume client resolution. Calm under pressure effective communication

United States
Message

At Penn Medicine, I manage 100+ patient records daily in Epic, maintaining 100% accuracy and HIPAA compliance. I coordinate with internal teams through written case management systems to resolve patient inquiries and document patient needs.

At Discover Financial Services, I resolved complex client negotiations through written channels, recovering $40,000+ monthly—15% above team targets. I managed 40+ active negotiations while maintaining case documentation and audit trails.

At MedRisk, I coordinated between patients, providers, and internal teams, reducing resolution time by 40%. I also founded and lead a community effort to install a permanent drainage solution at Mt. Zion Cemetery.

Experience

Work history, roles, and key accomplishments

MG
Current

Founder & Lead Organizer

Mt. Zion Cemetery Preservation Group

Leading community effort to install a permanent drainage solution addressing chronic flooding at Mt. Zion Cemetery. Researching solutions and engaging local stakeholders to preserve historic grounds.

American Foundation for Suicide Prevention (AFSP) Suicide Wa logoAW

Volunteer

American Foundation for Suicide Prevention (AFSP) Suicide Wa

Oct 2026 - Oct 2026 (0 months)

Supported event setup, participant check-in, and route guidance for walk participants. Assisted with crowd flow and distributed materials to attendees.

Philadelphia Film Festival logoPF

Volunteer

Philadelphia Film Festival

Oct 2026 - Oct 2026 (0 months)

Assisted with ticketing, ushering, and attendee wayfinding across multiple venues. Supported festival staff with crowd management and VIP guest needs.

PD

Live Art Coordination

Phambassadors @ TED Democracy

Jun 2026 - Jun 2026 (0 months)

Coordinated live-art creation sessions by managing supplies, guiding attendees through creative processes, and ensuring project deadlines were met. Captured and documented artistic outcomes for post-event digital recaps.

FP

Event Operations & Photography

FanExpo Philly 2026

May 2026 - May 2026 (0 months)

Served as onsite photographer for actor Brent Spiner, leading fan selfie sessions for hundreds of attendees. Enforced photo protocols, diplomatically redirecting fans attempting unauthorized photos while maintaining positive crowd flow.

Education

Degrees, certifications, and relevant coursework

Arizona State University logoAU

Arizona State University

Bachelor of Arts, Disability Studies & Anthropology

Activities and societies: Relevant Coursework: Disability Policy & Advocacy, Research Methods, Policymaking & Systems Change

Pursuing a Bachelor of Arts in Disability Studies and Anthropology, expected to complete in 2028.

Purdue University logoPU

Purdue University

Bachelor of Arts, Forensic Psychology

Bachelor of Arts in Forensic Psychology from Purdue University, completed in 2013.

Tech stack

Software and tools used professionally

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