Deean User

DU

Open to opportunities

Deean User

@deeanuser

Director and founder focused on brand development, marketing strategy, operations, and customer experience.

What I'm looking for

I seek leadership roles where I can drive brand growth, improve operations and customer experience, mentor teams, and deliver measurable campaign and event results.

I am a Director and founder with over a decade of experience in the creative and wedding industries in Indonesia, specializing in brand development, marketing strategy, operations, and customer experience.

As Wedding Director (Founder) of LUZIE Wedding and Co-founder / Head of Mentor Operations at Meets Mentor Indonesia, I led recruitment, mentor training, and developed marketing strategies that translated into actionable social media activities and operational timelines driving team KPIs.

Previously, I served as Head of City Operation for Uber Indonesia in Padang where I led driver recruitment, training, digital mapping, fare planning, and local campaigns to raise brand awareness while maintaining zero-complaint daily operations.

I also have leadership experience in student organisation work, having chaired a 14-member conference committee that delivered a national conference with 300+ delegates and international facilitators, demonstrating strong project management and stakeholder coordination skills.

Experience

Work history, roles, and key accomplishments

LW

Current

Wedding Director

Current

Luzie Wedding

Jan 2015 - Present (11 years 7 months)

Founded and led day-to-day operations of a wedding services company, developing marketing strategies and SOP-driven project timelines to deliver events and client experiences across Indonesia. Recruited, trained, and evaluated mentors and part-time staff to maintain service quality and meet KPIs.

Corporate Trainer Event Management Marketing Strategy Recruitment Operations Management SOP Development Client Experience Project Management

MI

Head of Mentor Operations

Meets Mentor Indonesia

Jan 2024 - Dec 2025 (1 year 11 months)

Co-founded and managed mentor operations, overseeing recruitment, interviews, onboarding, and ongoing coaching to ensure mentor performance aligned with customer needs and platform objectives. Implemented training programs and talent evaluations to sustain service standards.

Training and Development Talent Acquisition Onboarding Coaching Program Management HR Operations

UI

Head of City Operations

Uber Indonesia

Jan 2017 - Dec 2018 (1 year 11 months)

Led launch and daily operations of UberX in Padang, managing driver recruitment, training, digital mapping, fare planning, and performance analysis to achieve zero-complaint service levels and increase local awareness. Designed campaigns and coordinated stakeholders for market entry.

Operations Management Market Launch Driver Recruitment Training Campaign Strategy Performance Analysis

AI

Conference Committee President

AIESEC Indonesia

Jan 2015 - Dec 2016 (1 year 11 months)

Led a 14-member team to plan and execute a university campaign and national conference in Bukittinggi, coordinating timeline and budget to attract 300+ delegates and 20+ international facilitators. Ensured compliance and successful event delivery.

Event Planning Team Leadership Budget Management Campaign Strategy Volunteer Management

Education

Degrees, certifications, and relevant coursework

UP

Universitas Negeri Padang

Pendidikan Teknik Informatika

2009 -

Activities and societies: AIESEC Indonesia Conference Committee President; led a 14-member team for the National Conference of AIESEC Indonesia 2015-2016

Majored in Pendidikan Teknik Informatika and participated in campus and AIESEC activities including organizing a national conference.

Tech stack

Software and tools used professionally

Gmail

Phase

Increase

Availability

Open to opportunities

Location

Indonesia

Authorized to work in

Job categories

Director Operations Marketing Customer Experience Project Management HR &Amp; Recruitment Leadership DIRECTOR HEAD OF Director and Above Sr Director Global Director

Skills

Brand Development Marketing Strategy Social Media Marketing Business Operations Project Management Team Leadership Recruitment Coaching And Training Standard Operating Procedures KPIs Customer Experience Vendor Management Campaign Strategy R&D

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