Dechanta Pittman
@dechantapittman
Salesperson at Waffle House supporting customers and resolving concerns while bringing billing, payments, and account support experience from Focus Services.
United StatesWhat I'm looking for
At Waffle House, I assist customers in a fast-paced service environment, answer questions, address concerns, and help resolve issues promptly.
At Focus Services, I supported customer retention by addressing account concerns and explaining available options. I also handled billing questions, processed payments, and explained account balances and charges.
At Focus Services, I updated customer records and documented interactions in company systems, while helping manage escalated concerns according to company procedures.
At Convergys, I responded to customer questions, provided account assistance, and documented interactions in customer service systems. I’m prepared to apply my customer service background to online chat and digital customer support.
Experience
Work history, roles, and key accomplishments
Salesperson
Waffle House
Nov 2017 - Present (8 years 11 months)
Assist customers in a fast-paced service environment, addressing requests and resolving issues promptly. Manage multiple tasks while maintaining accuracy and service quality.
Retention Supervisor
Focus Services
Jan 2019 - Dec 2022 (3 years 11 months)
Supported customer retention by addressing account concerns, processing payments, and updating records. Managed escalated issues while balancing satisfaction and company procedures.
Customer Service Representative
Convergys
Jan 2017 - Dec 2018 (1 year 11 months)
Responded to customer questions, provided account assistance, and resolved service concerns. Maintained accurate records and used active listening to identify needs.
Education
Degrees, certifications, and relevant coursework
Colorado Technical University
Master's Degree
Pursuing a Master's degree at Colorado Technical University.
D. H. Conley High School
High School Diploma
Earned a High School Diploma from D. H. Conley High School.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
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