Debrup Sikder

I'm currently driving quality across Wipro's telecom Order-to-Invoice and Order-to-Cash operations, supporting 23 FTE across multiple teams. I audit quality, lead RCA and CAPA activities, build SOPs, and present weekly performance dashboards for client governance calls.

Earlier at Wipro, I led daily O2C/O2I operations for a seven-member team, managing queues, workloads, escalations, sales orders, fulfillment, shipment planning, and invoicing. I also identified automation opportunities, supported BOT implementation, and built learning paths and training materials for teams.

At AB Pharmaceutical, I managed end-to-end operations for a combined team of 60 people, covering order booking, fulfillment, invoicing, collections, credit monitoring, reconciliations, and customer escalations. At Genpact, I led Accounts Payable activities, payment processing, reconciliations, quality audits, SOP development, transitions, and capability-building initiatives.

I've built my career around making operations more reliable through process standardization, stakeholder collaboration, reporting, quality governance, and continuous improvement. I'm seeking a lead role where I can improve business performance, customer experience, and measurable operational outcomes.