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Dharshan Chandrappa

@dharshanchandrappa

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Business Process Analyst driving Lean Six Sigma operational improvements.

India

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What I'm looking for

I seek a role applying Lean Six Sigma to drive measurable operational improvements, mentor teams, and partner with leadership on enterprise process transformation.

I am a results-oriented Business Process Analyst and Certified Lean Six Sigma Green Belt with 8+ years leading cross-functional transformation initiatives across Finance, Operations, and Project Management. I focus on driving operational efficiency, quality improvements, and data-driven outcomes.

I have led DMAIC initiatives that delivered 542 annual hours of manual effort reduction, increased No-Touch (Auto Booking) volume by 0.5% QoQ, and supported Oracle Fusion implementations and system integrations. I partner with senior leadership and stakeholders to prioritize enterprise-level process improvements and influence strategic decisions.

I build process governance, lead UAT and audit readiness, mentor teams, standardize SOPs, and enable continuous improvement through capability development and knowledge management. I am execution-focused and balance strategic objectives with operational realities to deliver sustainable, business-aligned outcomes.

Experience

Work history, roles, and key accomplishments

Current

Lead Analyst – Operation Enablement

Current

Oracle India Pvt. Ltd.

Led Lean Six Sigma DMAIC initiatives delivering 542 annual hours of manual effort reduction and a 0.5% QoQ increase in No-Touch (Auto Booking) volume through automation and defect elimination; owned end-to-end process transformation, governance, and UAT for Oracle Health integration.

Six Sigma Process Improvement Power BI Microsoft Excel Root Cause Analysis UAT Stakeholder Management

Analyst

Oracle India Pvt. Ltd.

Analyzed complex order packages across Quote-to-Order processes to reduce delays and rework, developed operational control reports, and led onboarding boot camp to accelerate new-hire productivity.

Quote To Order CPQ Order Management Billing CRM Onboarding

Senior Analyst

Oracle India Pvt. Ltd.

Partnered with Sales, AR, Collections, and Booking teams to resolve complex payment and invoicing issues, reduce repeat escalations, and improve turnaround time; designed training programs and optimized quarter-end workload allocation.

Order To Cash Escalation Management Process Optimization Reporting Continuous Improvement

Education

Degrees, certifications, and relevant coursework

Gitam University

Master of Business Administration, Marketing & HR

2015 - 2017

Completed a Master of Business Administration with concentrations in Marketing and Human Resources, gaining skills in organizational performance, marketing strategy, and HR alignment.