Open to opportunities

Debrea Ingram

@debreaingram

I am an adaptable client communication specialist and team leader driving customer satisfaction and operational efficiency.

United States

Message

What I'm looking for

I seek a customer-facing leadership role where I can coach teams, improve operations, and meet measurable KPIs in a collaborative, compliant, growth-oriented environment.

I am an adaptable Client Communication Specialist with 8+ years of experience leading high-volume outreach and appointment-setting campaigns. I consistently met demanding KPIs—300–400 dials per day and 24 appointments daily—while presenting a professional, high-energy approach.

As an operations supervisor and team lead, I coached and developed staff, streamlined workflows, and monitored performance through reporting systems to improve productivity and quality. I bring strong compliance, cash-handling, and customer-facing experience, along with a MI Real Estate License and career readiness certification.

Experience

Work history, roles, and key accomplishments

Customer Service Team Lead

Senture

Oct 2023 - May 2025 (1 year 7 months)

Led outbound outreach operations, making ~50 outbound calls/hour and meeting department goals of 300–400 dials and 24 appointments set per day; scheduled and managed in-home/virtual health evaluations while ensuring script compliance and quality targets.

Outbound Calling Appointment Management Script Compliance Call Center Operations Performance Monitoring Quality Assurance Time Management

Operations Supervisor

Majorel

Jun 2021 - Sep 2023 (2 years 3 months)

Supervised remote contact center operations, coaching and developing agents, streamlining workflows, and ensuring accurate reporting, attendance, and productivity metrics.

Team Leadership Coaching Process Improvement Performance Management Reporting Workforce Management Training

Cage Supervisor

Jack Thistledown

Nov 2019 - May 2021 (1 year 6 months)

Managed cashiering operations and cash flow, ensured banking deposits and variance policy compliance, conducted labor analysis, and maintained confidentiality and security for the property.

Compliance Banking Labor Analysis Customer Service Confidentiality

Account Specialist

Quicken Loans

Apr 2018 - Oct 2019 (1 year 6 months)

Executed inbound/outbound client outreach for loan servicing, ensured regulatory compliance, and resolved payment arrangements and payoff inquiries with clear, empathetic communication.

Customer Service Regulatory Compliance Phone Support Payment Processing Communication