Open to opportunities

Jasmine Patton

@jasminepatton

I’m a senior client communication specialist who drives mortgage onboarding, account management, and exceptional customer support.

United States

Message

What I'm looking for

I’m looking for a role where I can be the first point of contact, support customers through onboarding and communication, and handle account responsibilities with strong service standards, clear documentation, and room to grow.

I’m a dedicated Client Services professional and Senior Client Communication Specialist, serving as the first point of contact for prospective mortgage clients. I guide customers through the loan qualification and onboarding process, manage high-volume inbound communications, and partner with mortgage bankers to connect clients with appropriate loan solutions.

Across my background, I’ve built strong customer relationships while balancing multiple priorities in fast-moving environments. From generating qualified sales opportunities as an Account Executive to managing inventory and financial reporting for 23 retail locations using QuickBooks, I bring a service-first mindset, clear communication, and dependable administrative support.

Experience

Work history, roles, and key accomplishments

Current

Senior Client Communication Specialist

Current

Rocket Companies

Apr 2022 - Present (4 years 3 months)

Serves as the first point of contact for prospective mortgage clients, guiding customers through loan qualification and onboarding. Handles high-volume inbound communications and partners with mortgage bankers to connect clients with loan solutions.

Client Communication Customer Support Onboarding High Volume Communication

Account Executive

Infinity

Jan 2022 - Apr 2022 (3 months)

Generated qualified sales opportunities through outbound prospecting and managed customer relationships while maintaining an active sales pipeline. Conducted business needs assessments and presented tailored solutions.

Outbound Prospecting Sales Pipeline Management Customer Relationship Management

Administrative Clerk Assistant

Clora Funeral Home

Oct 2021 - Nov 2021 (1 month)

Supported daily office operations and managed documentation. Maintained client records, coordinated communications, and assisted with insurance verification and administrative processing.

Administrative Support Documentation Management Client Records Insurance Verification Administrative Processing

Inventory Specialist

Bazco Oil Company

Jun 2018 - Mar 2020 (1 year 9 months)

Managed inventory and financial reporting for 23 retail locations. Processed financial transactions using QuickBooks and online banking platforms and prepared operational reports and month-end documentation.

Inventory Management Financial Reporting Quickbooks Operational Reporting Month End Documentation