debra tipatet

I’m a Call Center Agent who takes customer calls and provides accurate, satisfactory answers to queries and concerns. I focus on de-escalating dissatisfied customers, offering patient assistance and support to protect service quality.

I guide callers through troubleshooting, navigating the company site, and using products or services. I also call customers to inform them about new products, services, and policies, collaborating with other call center professionals to improve customer service.

I’m a team player who helps train new employees and shares the company’s customer management policies. I’m well organized, a good planner, always punctual, and self motivated toward achieving set goals with high integrity.

My background includes a Diploma in public relations management and training in cabin crew, giving me a strong foundation for hospitality, communication, and service delivery. I’m also First Aid skills trained at St. John Ambulance Kenya, and I have elections observation monitoring experience with the Kenya Human Rights Comission, along with a genuine interest in community work and learning new cultures.