SIMON MUHORO
@simonmuhoro
Customer-focused service professional skilled in operations, support, and client relations.
KenyaWhat I'm looking for
I am a customer-focused service professional with multi-year experience in facility operations, helpdesk support, and customer service across aviation and corporate environments.
At Hamad International Airport I handled day-to-day operations, served as a first point of contact for employees and the public, and managed incident reporting via calls and email.
Previously I worked in customer service and collections where I handled high-volume outreach, educated clients about products, resolved complaints, and negotiated payment plans to improve recovery and client relationships.
I bring strong communication, time management, attention to detail, data reporting, problem-solving, and adaptability—skills I apply to drive service quality and operational efficiency.
Experience
Work history, roles, and key accomplishments
Helpdesk Operator
Facility Management and Maintenance Qatar
Oct 2023 - Oct 2025 (2 years)
Handled day-to-day operations at Hamad International Airport, acting as first point of contact and managing incident reporting via calls and email to improve site responsiveness.
Customer Service Representative
CCI Global
Jan 2023 - Sep 2023 (8 months)
Handled client inquiries and complaints, educated customers about products, and delivered solutions to improve customer satisfaction and resolution rates.
Customer Service Representative
Apex Collection Africa
Dec 2021 - Dec 2022 (1 year)
Performed high-volume outbound collections (500+ calls/day), identified reasons for default and negotiated payment plans, increasing productivity and recovery outcomes.
Education
Degrees, certifications, and relevant coursework
ZUZetech University
Diploma, Business Management and Administration
2018 - 2020
Diploma in Business Management and Administration completed between May 2018 and June 2020.
Pettans Institute of Business Studies
Certificate, Computer Studies
2018 - 2018
Certificate of Computer Studies obtained in January–March 2018.
Riverview High School
Kenya Certificate of Secondary Education, Secondary Education
2014 - 2017
Kenya Certificate of Secondary Education completed from February 2014 to November 2017.
Availability
Location
KenyaAuthorized to work in
Job categories
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