Debora Paiva
@deborapaiva
I manage high-value SaaS renewals and retention across the Americas and LATAM.
BrazilWhat I'm looking for
At KnowBe4, I manage 1,500+ monthly SaaS renewal opportunities across North America and LATAM, supporting a $50M+ customer portfolio. I achieve 100% of my assigned renewal quota across renewals, add-ons, and upgrades while maintaining an 85% retention rate.
Previously at Ulula/EcoVadis, I managed strategic global accounts including Coca-Cola, Unilever, and AB InBev, helping customers remove implementation barriers, improve activation, and build long-term value across Mexico, Peru, Colombia, and Brazil.
I also bring consulting and SaaS business development experience from Impulso Beta and Elsevier, where I led complex client engagements, delivered programs to 1,000+ employees, and partnered with Sales and internal teams to strengthen customer adoption, retention, and growth.
Experience
Work history, roles, and key accomplishments
Manages a high-volume renewal operation covering 1,500+ opportunities per month across the Americas, supporting a $50M+ portfolio with an 85% retention rate. Achieves 100% of renewal quota and supports the full renewal sales cycle including quoting, pricing, and order processing.
Education
Degrees, certifications, and relevant coursework
Cranfield University
Master of Science, Strategic Marketing
Master of Science in Strategic Marketing from Cranfield University.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Job categories
Skills
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