Deborah Loveday
@deborahloveday
Results-oriented Client Success Manager passionate about customer satisfaction.
What I'm looking for
I am a highly motivated Client Success Manager with years of experience in driving customer satisfaction and retention. My proven ability to build strong relationships and understand customer needs has allowed me to deliver exceptional service consistently. I am passionate about exceeding customer expectations and contributing to business growth.
In my recent role at Defab Patent Store, I worked autonomously to develop and implement growth strategies that were effective in enhancing client relationships and managing orders. My efforts were recognized when I received the ‘People’s Choice Award’ from my colleagues. Prior to this, I served as an Assistant Product Manager and Customer Service Officer at El Patrick’s Enterprises, where I developed strong client relationships and provided technical support, contributing to improved sales growth.
Experience
Work history, roles, and key accomplishments
Customer Success Manager
Defab Patent Store
Jan 2023 - Dec 2025 (2 years 11 months)
Developed and delivered growth strategies autonomously. Built client relationships, managed orders, and provided support while liaising with remote team members across the country.
Assistant Product Manager & Customer Service Officer
El Patrick's Enterprises
Jan 2019 - Dec 2021 (2 years 11 months)
Developed and maintained strong client relationships. Provided technical support and regular clinical training to staff, and assisted with product marketing to improve sales growth.
Customer Service Officer
Mel's Patent Stores
Jan 2012 - Dec 2018 (6 years 11 months)
Communicated with clients, managed orders, and provided technical solutions. Provided training to the customer service team.
Education
Degrees, certifications, and relevant coursework
University of Port Harcourt
Bachelors Degree, Unknown
Studied at the University of Port Harcourt, completing a Bachelors Degree between 2022 and 2025. Gained foundational knowledge and skills relevant to the field of study.
College of health
National Diploma, Unknown
Completed a National Diploma at the College of Health from 2019 to 2022. Acquired practical skills and theoretical knowledge in a specialized health-related field.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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