Open to opportunities

Comfort Gamaliel

@comfortgamaliel

Message

I build customer-first onboarding and success programs that improve satisfaction, retention, and client relationships.

Nigeria

Message

What I'm looking for

I'm looking for a challenging Client or Customer Success Management role in a customer-focused organization where I can improve onboarding, customer satisfaction, retention, and client relationships.

At Findmylawyer, I managed customer onboarding and built relationships with 40+ customers while helping maintain a 98% customer satisfaction rating. I also trained and led a seven-person customer success team toward retention and satisfaction goals.

I've strengthened customer-first cultures at Plants and Pills Herbal through feedback surveys and clear product information briefs, and at ShopRhyme I delivered personalized support, responded transparently to public feedback, and improved support procedures to meet KPIs. I'm looking to bring my CRM, Zendesk, Freshdesk, communication, and leadership skills to a customer-focused Client or Customer Success Management role.

Experience

Work history, roles, and key accomplishments

Customer Success Manager

Findmylawyer

Feb 2025 - Jun 2026 (1 year 4 months)

Oversaw that the team maintained a customer satisfaction rating of 98%. Managed customer onboarding and fostered 40+ customer relationships through effective communication.

Customer Relationship Management Customer Onboarding Team Leadership Market Research

Customer Success Lead

Plants and Pills Herbal

Jan 2025 - Jan 2026 (1 year)

Worked with colleagues to develop, implement and maintain customer first culture. Conducted customer feedback surveys to discover areas of potential improvement.

Customer Feedback Survey Design Customer Education

Customer Support Rep

ShopRhyme

Jan 2024 - Jan 2025 (1 year)

Suggested better customer support procedures to increase satisfaction levels. Responded to public customer feedback in a prompt and transparent manner.

Customer Support