Deborah John

I am a results-oriented customer success specialist with two years of front-facing customer service and technical support experience, grounded in a BA in Philosophy. I combine structured reasoning and empathetic communication to resolve complex financial inquiries and improve customer satisfaction.

At Global Fintech Solutions I provided high-level technical support for international banking clients, maintained a 98% CSAT score, and collaborated with compliance teams to meet regulatory standards. I also managed onboarding for new digital banking products, accelerating team ramp-up through rapid learning agility.

Previously, I transformed in-person customer interactions at Bakka Fueling Station into confidence-building experiences, improved fuel transaction data accuracy, and handled cash and digital payment reconciliations with integrity. At Nexus Global Support Services I increased First-Call Resolution by 15% and mastered multiple CRM systems to report performance to regional managers.

I prioritize ethical standards, procedural compliance, and continuous improvement, applying root cause analysis and critical thinking to reduce repeat inquiries and deliver clear, concise solutions across channels.