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Ajulo Violet

@ajuloviolet

Customer Success specialist delivering scalable onboarding, retention and support for global SaaS and fintech clients.

Nigeria
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What I'm looking for

I seek remote roles focused on scalable customer success, onboarding, and support operations that value cross-functional collaboration, data-driven process improvement, and global async teamwork.

I am a Customer Success and Client Services specialist with over four years' experience across fintech, e-commerce, SaaS, and technical support. I specialize in managing the customer lifecycle from onboarding to retention while collaborating closely with product, engineering, operations, and sales.

I have supported clients across 20+ countries in fully remote, asynchronous environments and achieved 90%+ CSAT by combining empathy, proactive communication, and data-driven workflows. I leverage CRM platforms (Zendesk, Intercom, Gorgias), Shopify, and AI tools (ChatGPT, Gemini, DeepSeek) to automate workflows and improve client health.

My achievements include reducing support ticket volume by 40% through documented knowledge bases, improving resolution time by 35% via structured escalation workflows, and cutting churn by 15% with retention-focused onboarding. I routinely resolve executive-level escalations quickly to preserve key accounts.

I am passionate about operational excellence, scalable support processes, and building cross-functional solutions that drive adoption, satisfaction, and renewal for global customers.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

Ahmadu Bello University logoAU

Ahmadu Bello University

Master's in Information Management, Information Management

2024 -

Pursuing a Master's in Information Management with coursework and projects focused on information systems and data management.

PR

ProductDive

Product Management Blueprint Certification, Product Management

2024 - 2024

Completed the Product Management Blueprint certification covering product strategy, roadmapping, and stakeholder alignment.

CG

Coursera / Google

Google IT Support Professional Certificate, Information Technology

2022 - 2022

Completed the Google IT Support Professional Certificate covering IT support fundamentals, troubleshooting, and system administration.

Olabisi Onabanjo University logoOU

Olabisi Onabanjo University

Bachelor of Science, Anatomy

2013 - 2017

Completed a Bachelor of Science in Anatomy with studies in human anatomy and related biological sciences.

GP

Gateway Polytechnic

National Diploma

2012 - 2014

Completed a National Diploma program with technical and foundational coursework.

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Ajulo Violet - Lead Customer Support Representative - TheKiddoSpace | Himalayas