Open to opportunities

Debashis Samaddar

@debashissamaddar

Message

I improve travel bookings, sales quality, and customer experiences across airlines and global travel services.

India

Message

What I'm looking for

I'm looking for a travel, aviation, reservations, sales quality, or customer experience role where I can improve processes, support customers, coach teams, and use GDS, Navitaire, Salesforce CRM, and auditing experience.

I've supported global travelers at Dreamport/ASAP Tickets, providing pre-travel assistance, itinerary updates, product recommendations, and travel add-ons while maintaining accurate client records.

As a Sales Quality Specialist at Dreamport/ASAP Tickets, I audited sales calls in MindTickle, coached agents, monitored KPIs, and worked with leadership to improve sales and QA processes.

At ASAP Tickets and SpiceJet Airlines, I managed international reservations, ticketing, exchanges, cancellations, reissues, complex GDS itineraries, and reservation workflows. I've also audited Navitaire reports, identified booking errors, and recommended process corrections.

I bring over 10 years of experience in aviation and travel, combining customer handling, quality auditing, upselling, process improvement, and team mentoring.

Experience

Work history, roles, and key accomplishments

Current

Excellence Team Representative

Current

Dreamport / ASAPTickets

Jul 2024 - Present (2 years 1 month)

Provided pre-travel support, itinerary updates, and product recommendations. Improved customer experience and service ratings, upsold travel add-ons, and maintained accurate client records.

Customer Service Upselling Travel Ancillary Products Client Records