Open to opportunities

aanchu malhi

@aanchumalhi

Message

Experienced travel professional delivering customer-focused ticketing, sales, and operations leadership.

India

Message

What I'm looking for

I’m seeking a customer-focused travel/ticketing role to apply Amadeus, sales and operations experience within a collaborative team, with opportunities for growth and leadership.

I am a GDS (Amadeus) certified travel professional specializing in international ticketing, customer-focused solutions, and sales, currently a Flight Expert at MakeMyTrip.

I led operations and financial management as a cafe manager, driving revenue growth, budgeting, and process improvements, and previously held senior sales and ticketing roles handling scheduling, refunds, vendor relations, and package costing. I bring leadership, meticulous documentation, and a proven record of resolving travel issues to improve customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Flight Expert

Current

MakeMyTrip Pvt. Ltd.

Sep 2024 - Present (1 year)

Assisted customers with international airline ticketing and resolved travel issues while handling pre-sales queries and providing personalized travel solutions.

Customer Service Travel Coordination Problem Solving Pre Sales Communication

Manager

Aanhar Bites Cafe

Dec 2023 - Sep 2024 (9 months)

Led development and implementation of the cafe's strategic plan, driving revenue growth and market expansion while improving profitability and operational efficiency.

Financial Management Budgeting Operations Management Business Development Team Leadership Process Optimization Customer Relations Forecasting

Sr. Sales Executive

Fareportal India Pvt. Ltd.

Apr 2022 - Oct 2023 (1 year 6 months)

Managed flight scheduling and electronic ticketing, handled customer inquiries, payments, refunds and boarding processes while selling ancillary travel products.

Customer Service Payment Processing Boarding Pass Processing Communication

Jr. Sales Executive

Nexa Info Tech

Apr 2018 - May 2021 (3 years 1 month)

Drove sales and account management through territory planning, order submission and competitive analysis while maintaining activity and results reporting.

Sales Account Management Territory Planning CRM Competitive Analysis Reporting Order Processing Customer Relationship Management

Jr. Sales Executive

Nimbus Adventures Pvt. Ltd.

Mar 2013 - Nov 2017 (4 years 8 months)

Managed client travel needs and sold coordinated transportation, accommodations and tours while handling bookings, payments, vendor relations and travel issues.

Vendor Relations Payment Processing Customer Service

Education

Degrees, certifications, and relevant coursework

ITFT College Mohali

Bachelor's degree, Airlines, Tourism, and Hospitality Management

Activities and societies: Summer internship (01 Jun 2007–01 Jul 2007) with Oriental Journey / PSA of Cosmic Air, Delhi: prepared itineraries, package costing, and handled customers.

Bachelor's degree in Airlines, Tourism, and Hospitality Management from ITFT College Mohali.