Open to opportunities

Daniela Mehta

@danielamehta

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I grow strategic B2B accounts through renewals, upselling, and data-led client partnership.

United Kingdom

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What I'm looking for

I'm looking to lead strategic B2B client relationships, use performance data to strengthen retention, and grow accounts through renewals, upselling, and cross-functional problem-solving.

At CleanChain, ADEC Innovations, I owned five strategic accounts end to end, delivering against reporting and compliance requirements while driving renewals, retention, and strategic planning.

I'm the senior point of contact for key stakeholders, leading account and contract reviews, presenting performance data, and turning account-health trends into early interventions that protect retention. I've also identified and negotiated upsell and renewal opportunities aligned to evolving client needs.

Previously at e2open / Birch Worldwide, I managed complex multilingual B2B accounts, growing revenue and retention through proactive relationship management, risk identification, and account expansion.

I work closely with product, technical, operations, IT, professional services, and audit teams to resolve escalations and improve service delivery. I also bring experience coaching customer-facing colleagues, alongside earlier digital marketing, merchandising, content, translation, contract management, and stakeholder engagement work.

Experience

Work history, roles, and key accomplishments

Customer Success Manager / Account Manager

CleanChain, ADEC Innovations

Jan 2023 - Jul 2026 (3 years 6 months)

Owned end-to-end account management for a portfolio of five strategic accounts, delivering against reporting and compliance requirements and driving renewals, retention, and strategic planning. Acted as senior point of contact and trusted partner, leading performance reviews and identifying growth opportunities.

Account Management Customer Success Contract Negotiation performance reporting Stakeholder Management Upselling Renewals Cross Functional Collaboration Data Analysis

Program Account Manager

e2open / Birch Worldwide

Jan 2017 - Dec 2021 (4 years 11 months)

Managed a portfolio of complex, multilingual B2B accounts, growing revenue and retention through proactive relationship management and early risk identification. Led contract negotiations, drove renewals and upselling, and coached team members.

Account Management B2B Sales Contract Negotiation Revenue Growth Retention Coaching Performance Monitoring Data Analysis Cross Functional Collaboration

Temporary Digital Marketing Roles

Profiles Creative (Freelance); Stericycle, Wokingham; Game D

Jan 2015 - Dec 2017 (2 years 11 months)

Provided copywriting, editing, and English-to-German translation of B2B marketing content for European markets across various temporary roles.

Copywriting Editing Translation B2B Marketing German

Online Merchandiser, Merchandiser & Customer Service Advisor

Direct Wines

Jan 2009 - Dec 2014 (5 years 11 months)

Developed and managed online marketing offers and web copy, working with trade, marketing, logistics, and IT teams to optimise supply chain and stock allocation.

Online Merchandising Web Copywriting Marketing Supply Chain Optimization Cross Functional Collaboration