Michael Johnson

As a Product Owner, I led cross-functional teams to launch the Insight ATS, achieving 100% customer retention and onboarding 5 new clients. I managed the product backlog, facilitated Scrum ceremonies, and defined product requirements based on customer needs. My role involved monitoring progress and collaborating with stakeholders to prioritize features based on feedback and market trends.

In my role as an Account Manager, I demonstrated the Insight ATS to potential customers, securing our first 5 clients with a 100% retention rate. I managed the Support Ticketing system and developed documentation and training materials for users, while also conducting Voice of Customer meetings to gather feedback.

As a Marketing and Operations Analyst, I bridged the gap between IT, Marketing, and Operations, providing technical support and strategic planning while maintaining relationships across divisions. My role involved analyzing operational processes and implementing improvements.

As a Candidate Sourcing Specialist, I utilized my communication and technology skills to source new candidates and engage with current employees about open positions in the renal dialysis industry, while also assisting with various administrative tasks.

In my position as Operations Coordinator, I coordinated day-to-day operations by performing administrative, financial, and technological duties to ensure smooth workflow and efficiency within the organization.

Bachelor’s in Strategic Communications.