Open to opportunities

Deana Reeves

@deanareeves

Message

I'm an IT support candidate combining technical troubleshooting skills with 20+ years of customer service experience.

United States

Message

What I'm looking for

I'm seeking a call center support or entry-level IT support role where I can apply 20+ years of customer service experience and build on my technical skills in troubleshooting, CRM, networking, and CompTIA certification coursework.

I've delivered technical and customer support at Arise Virtual Solutions across phone, email, and live chat, maintaining a 90% customer satisfaction rating while resolving account, order, and return issues through CRM tools.

I've earned an Associate of Science in Information Technology with honors from Southern New Hampshire University and am pursuing CompTIA A+, Tech+, Network+, and Security+ certifications through CIAT. My hands-on academic work includes Python scripting, CRM simulation, computer networking, operating systems, Java, SQL, debugging, and troubleshooting.

Experience

Work history, roles, and key accomplishments

Customer Service Operator

Arise Virtual Solutions

Aug 2020 - Mar 2023 (2 years 7 months)

Delivered technical and customer support via phone, email, and live chat. Maintained a 90% customer satisfaction rating and processed orders, returns, and account updates with accuracy and empathy.

Customer Support Technical Support CRM Call Handling Problem Solving Multitasking