dean angelo valdez

I've supported insurance customers at Concentrix, processing policy transactions and endorsements for auto, motorcycle, home, renters, and condo coverage.

I verify policy details and documentation, resolve questions about coverage, deductibles, premiums, billing, and payments, and escalate licensed insurance matters appropriately. I also maintain accuracy across backdated and future-dated transactions while meeting quality and productivity standards.

Previously, I handled financial-account inquiries at Teleperformance and delivered frontline service at Jollibee. I bring clear communication, documentation discipline, problem-solving, and a customer-focused approach to fast-paced environments.