Ben Jester Bernales
@benjesterbernales
I resolve complex customer billing, service, and insurance claim issues across contact centers.
PhilippinesWhat I'm looking for
I've supported customers at Sutherland Global Services and Concentrix Daksh Philippines, resolving billing, payment, home repair, warranty, and medical claim concerns.
At Concentrix, I research rejected or partially paid provider claims, confirm policy status and plan details, and explain copayments, deductibles, and co-insurance responsibilities.
With five years of call center experience, I bring problem-solving, project management, creativity, and leadership to improving response times and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Handled credit card transactions, updated payment methods, and set up auto-pay arrangements. Identified account expansion opportunities to sell bundled internet, wireless lines, or premium entertainment packages.
Education
Degrees, certifications, and relevant coursework
University of Saint Anthony
Bachelor of Secondary Education, Secondary Education
2014 - 2020
Activities and societies: Former member of USANT Chorale
Pursued a Bachelor's degree in Secondary Education with a major in MAPEH, gaining extensive training and completing all courses for Teacher Education. Licensed Professional Teacher and former member of the USANT Chorale.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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