Dayvon Horton

I've supported diverse communities through customer-facing roles at American Eagle Outfitters, Shake Shack, Target, and Forever 21, building rapport, identifying individual needs, and providing respectful, personalized assistance.

At American Eagle Outfitters, I engaged approximately 40 customers per shift and completed transactions and documentation with 99% accuracy. I helped maintain a safe, organized, and accessible environment during high-volume periods.

As a Trainer at Shake Shack, I coached and supported new employees in an environment handling 100+ transactions per hour. I adapted training to individual needs while reinforcing safety, sanitation, operating procedures, and calm problem-solving.

I'm seeking to bring my communication, resource navigation, documentation, safety awareness, and community engagement skills to a Community Engagement Navigator role at Housing Works.