MT
Open to opportunities

Marloe Thomas

@marloethomas

Motivated college student with strong administrative and project coordination skills.

United States

What I'm looking for

I am looking for a role that allows me to contribute administrative support while gaining experience in a mission-driven organization.

I am a motivated and highly organized college student currently pursuing a Bachelor of Social Work. With hands-on administrative experience supporting consulting teams and client projects, I excel in managing calendars, coordinating meetings, and preparing reports. My strong communication skills and passion for inclusive, purpose-driven work drive me to contribute effectively to mission-focused organizations.

In my role as a Customer Service Lead at Inclusive Impact Consulting, I have consistently exceeded performance benchmarks, overseeing daily client call workflows and mentoring junior support staff. My commitment to maintaining a resolution rate of over 95% for incoming inquiries showcases my dedication to client satisfaction and operational excellence. Additionally, I have successfully contributed to process improvement recommendations based on call trends and client feedback.

As a Project Coordinator, I support project leads by managing schedules and organizing project timelines, ensuring seamless operations. My experience in high-traffic retail environments and as a certified trainer has further honed my customer service skills and ability to work collaboratively in fast-paced settings. I am eager to leverage my skills and experiences in a role that aligns with my academic pursuits and passion for social work.

Experience

Work history, roles, and key accomplishments

IC
Current

Project Coordinator

Inclusive Impact Consulting

May 2021 - Present (4 years 1 month)

Supports project leads by managing schedules, coordinating client meetings, and organizing project timelines. Handles administrative tasks such as creating agendas, recording notes, and maintaining accurate digital records.

IC
Current

Customer Service Lead

Inclusive Impact Consulting

Mar 2021 - Present (4 years 3 months)

Promoted after consistently exceeding performance benchmarks and demonstrating leadership in client communication and problem-solving. Oversaw daily client call workflows and mentored junior support staff on communication standards and resolution strategies.

IC

Customer Support Representative

Inclusive Impact Consulting

Mar 2019 - Present (6 years 3 months)

Handled high-volume inbound and outbound calls to support client scheduling, onboarding, and service-related inquiries. Consistently met daily and weekly productivity targets, averaging 100

150 calls per week with a documented 90%+ resolution rate.

Education

Degrees, certifications, and relevant coursework

University of Texas at Tyler logoUT

University of Texas at Tyler

Bachelor of Social Work, Social Work

Focused on mental health, psychology, and advocacy. Building skills in culturally responsive care, assessment, and intervention.

University of Houston logoUH

University of Houston

Coursework, Psychology

Developed foundational knowledge in cognitive processes, emotional development, and the impact of mental health stigma.

Tech stack

Software and tools used professionally

Interested in hiring Marloe?

You can contact Marloe and 90k+ other talented remote workers on Himalayas.

Message Marloe

People also viewed

View all talent

Find your dream job

Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Marloe Thomas - Sales Associate - FiveBelow | Himalayas