Marloe Thomas
@marloethomas
Motivated college student with strong administrative and project coordination skills.
United StatesWhat I'm looking for
I am a motivated and highly organized college student currently pursuing a Bachelor of Social Work. With hands-on administrative experience supporting consulting teams and client projects, I excel in managing calendars, coordinating meetings, and preparing reports. My strong communication skills and passion for inclusive, purpose-driven work drive me to contribute effectively to mission-focused organizations.
In my role as a Customer Service Lead at Inclusive Impact Consulting, I have consistently exceeded performance benchmarks, overseeing daily client call workflows and mentoring junior support staff. My commitment to maintaining a resolution rate of over 95% for incoming inquiries showcases my dedication to client satisfaction and operational excellence. Additionally, I have successfully contributed to process improvement recommendations based on call trends and client feedback.
As a Project Coordinator, I support project leads by managing schedules and organizing project timelines, ensuring seamless operations. My experience in high-traffic retail environments and as a certified trainer has further honed my customer service skills and ability to work collaboratively in fast-paced settings. I am eager to leverage my skills and experiences in a role that aligns with my academic pursuits and passion for social work.
Experience
Work history, roles, and key accomplishments
Sales Associate
FiveBelow
Dec 2024 - Present (6 months)
Provides product guidance and customer support in a high-traffic retail environment. Operates point-of-sale system, manages inventory restocking, and maintains a clean, organized sales floor.
Project Coordinator
Inclusive Impact Consulting
May 2021 - Present (4 years 1 month)
Supports project leads by managing schedules, coordinating client meetings, and organizing project timelines. Handles administrative tasks such as creating agendas, recording notes, and maintaining accurate digital records.
Customer Service Lead
Inclusive Impact Consulting
Mar 2021 - Present (4 years 3 months)
Promoted after consistently exceeding performance benchmarks and demonstrating leadership in client communication and problem-solving. Oversaw daily client call workflows and mentored junior support staff on communication standards and resolution strategies.
Crew Member
Raising Cane's Chicken Fingers
Nov 2021 - Present (3 years 7 months)
Delivered friendly and accurate service across cashier, drive-thru, and kitchen roles. Supported teamwork, multitasking, and customer satisfaction during peak hours.
Certified Trainer
Raising Cane's Chicken Fingers
Nov 2021 - Present (3 years 7 months)
Trained and mentored new team members in operations and customer service standards. Maintained food safety, cleanliness, and compliance in fast-paced service settings.
Customer Support Representative
Inclusive Impact Consulting
Mar 2019 - Present (6 years 3 months)
Handled high-volume inbound and outbound calls to support client scheduling, onboarding, and service-related inquiries. Consistently met daily and weekly productivity targets, averaging 100
150 calls per week with a documented 90%+ resolution rate.
Education
Degrees, certifications, and relevant coursework
UTUniversity of Texas at Tyler
Bachelor of Social Work, Social Work
Focused on mental health, psychology, and advocacy. Building skills in culturally responsive care, assessment, and intervention.
UHUniversity of Houston
Coursework, Psychology
Developed foundational knowledge in cognitive processes, emotional development, and the impact of mental health stigma.
Availability
Location
United StatesAuthorized to work in
Job categories
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