daylan rose
@daylanrose
IT Support Engineer at Seidor Networks, resolving server incidents, isolating a laptop GPU fault, and supporting multi-client infrastructure.
South AfricaWhat I'm looking for
At Seidor Networks, I resolve hardware, software, server, network and user-support incidents across a multi-client MSP portfolio. I’ve recovered a production server from first alert through resolution and traced a persistent laptop fault to its GPU, escalating it to the vendor with evidence.
Previously, I supported users and managed incidents for UK retail and banking clients at Computacenter, as well as providing onsite support at Sun International (Golden Valley Casino). I’m building toward senior support and security analyst roles, and hold a Diploma in Communication Networks and a Higher Certificate in Information and Communication Technology from Cape Peninsula University of Technology (CPUT).
Experience
Work history, roles, and key accomplishments
IT Support Engineer
Seidor Networks
Mar 2026 - Present (8 months)
Diagnose and resolve hardware, software, server, network and user-support tickets across a multi-client MSP portfolio. Work alerts and tickets through N-central, ConnectWise and Take Control remote sessions, keeping users informed and recording every resolution.
Customer Service Agent
Computacenter
Jun 2025 - Feb 2026 (8 months)
Handled end-user IT support for a large UK retail enterprise, resolving incidents and requests by phone, chat and ticket. Kept users informed and explained fixes in plain language in a high-volume environment.
Service Desk Agent
Computacenter
Jun 2024 - Jun 2025 (1 year)
Supported banking staff with account access, application, hardware and connectivity issues. Followed strict security and service procedures in a regulated banking environment.
Junior First Line Analyst
Computacenter
Mar 2023 - Jun 2024 (1 year 3 months)
Logged, prioritised and tracked incidents for Marks & Spencer UK, TSB Bank UK, NHS, RS Components and SSE. Followed incidents through to closure, kept customers updated and coordinated with resolver teams.
Information Technology Intern
Sun International
Sep 2022 - Feb 2023 (5 months)
Provided onsite IT support to users in a live casino environment, covering hardware, software and day-to-day maintenance.
Education
Degrees, certifications, and relevant coursework
Mimecast
Mimecast Email Security Cloud Gateway Fundamentals, Email Security
Mimecast Email Security Cloud Gateway Fundamentals certification completed in June 2026.
Cisco Networking Academy
CCNAv7 Enterprise Networking, Security, and Automation, Networking
2022 - 2022
CCNAv7 Enterprise Networking, Security, and Automation course completed in 2022.
Cape Peninsula University of Technology
Higher Certificate, Information and Communication Technology
Higher Certificate in Information and Communication Technology from Cape Peninsula University of Technology.
Cisco Networking Academy
CCNAv7 Introduction to Networks, Networking
2021 - 2021
CCNAv7 Introduction to Networks course completed in 2021.
Cape Peninsula University of Technology
Diploma, Communication Networks
Diploma in Communication Networks (NQF Level 6) from Cape Peninsula University of Technology.
Cisco Networking Academy
Splunk Cybersecurity Defense Analyst, Cybersecurity
Splunk Cybersecurity Defense Analyst course from Cisco Networking Academy.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Salary expectations
Social media
Job categories
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