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Mpopela Nhlapo

@mpopelanhlapo

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IT Support technician at Mctrend Systems supporting network infrastructure, firewalls, and VoIP systems.

South Africa

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At Mctrend Systems, I supported the setup and troubleshooting of servers, network equipment, wireless access points, and connectivity. I also assisted with FortiGate and Sophos firewall configuration and endpoint protection.

I supported Grandstream VoIP/PBX configuration, including SIP extensions and call routing, and helped troubleshoot registration and call-quality issues. I also assisted with CCTV, access-control, and biometric systems.

In my Windows Server and enterprise IT support lab, I deployed a virtualised Windows Server environment and joined a Windows client to an Active Directory domain. I also investigated simulated security incidents using Splunk, Wireshark, system logs, and MITRE ATT&CK, then documented findings and defensive recommendations.

Experience

Work history, roles, and key accomplishments

Work Integrated Learning

Mctrend Systems

Jan 2025 - Jan 2026 (1 year)

Supported IT infrastructure setup and troubleshooting, including servers, network equipment, and wireless access points. Assisted with firewall configuration, endpoint protection, VoIP/PBX systems, and security policy implementation.

FortiGate Sophos XGS Grandstream VoIP PABX Firewalls NAT Endpoint Protection CCTV Access Control Biometric Systems Tender Documentation

SOC Analyst & Security Incident Investigation Lab

Mctrend Systems

Investigated simulated security incidents using Splunk and Windows/Linux logs, analysing authentication events and system activity. Applied MITRE ATT&CK to map adversary techniques and produced incident reports with recommended defensive actions.

Splunk Wireshark MITRE ATT&CK Incident Response Log Analysis Security Monitoring Packet Analysis

Windows Server Administration and Enterprise IT Support Lab

Mctrend Systems

Deployed a virtualised Windows Server environment and integrated a Windows client into an Active Directory domain. Administered domain user accounts, security groups, and shared-folder permissions, and resolved simulated IT support incidents.

Windows Server Active Directory VirtualBox User Management Group Policy DNS Troubleshooting Documentation

Education

Degrees, certifications, and relevant coursework

Tshwane University of Technology

Bachelor's degree, Computer Systems Engineering

Completed a degree in Computer Systems Engineering, covering programming, embedded systems, digital electronics, PLCs, networking, databases, process control, computer architecture, artificial intelligence, and software engineering.