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Iavotiana Kgalegi

@iavotianakgalegi

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Information Security Specialist at MVola who analyzed risks and implemented security solutions for information systems.

South Africa

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What I'm looking for

I'm seeking an opportunity in IT Help Desk, IT Support, or Technical Support where I can use my technical background and customer-oriented approach.

At MVola, I analyzed information security risks, developed and implemented security solutions, and monitored for threats. I also helped raise security awareness among employees and shared information about security risks.

At Orange Business, I prepared and validated network equipment configurations and troubleshot incidents affecting customer networks. I also carried out client-requested changes and helped restore service after incidents.

At Concentrix, I coordinated and dispatched IT technicians, followed support tickets through to closure, and escalated issues when necessary. Earlier, as an IT Technician there, I installed and maintained equipment and managed incident and service-request tickets through FreshService.

I hold a professional bachelor's degree in computer systems and networks from CNTEMAD. My background includes Windows administration, Microsoft 365, networking, and information security, supported by cybersecurity and Fortinet training and certifications.

Experience

Work history, roles, and key accomplishments

Information Security Specialist

MVola

Sep 2024 - Sep 2026 (2 years)

Analyzed risks and developed security solutions. Implemented security tools, monitored threats, and trained employees on security awareness.

Risk Analysis Security Solutions Security Tools Threat Monitoring Security Awareness Reporting Collaboration

Network Engineer

Orange Business

Sep 2023 - Aug 2024 (11 months)

Collaborated with entities to provide client services, prepared and validated network equipment configurations, and escalated issues as needed. Provided solutions to technical problems and ensured service restoration after incidents.

Network Configuration Routers Switche Troubleshooting Incident Management SLA Compliance Analysis User Management Service Management

Team Leader IT

Concentrix

Jul 2022 - Jun 2023 (11 months)

Coordinated and dispatched IT technicians, managed IT and telephony equipment, and ensured follow-up on tickets until closure. Defined and optimized assistance procedures and supervised bandwidth consumption.

Team Coordination ICT Equipment Management Ticketing Escalation Management Process Optimization Information Management Bandwidth Monitoring

IT Technician

Concentrix

Jul 2020 - Jul 2022 (2 years)

Installed, assembled, and commissioned IT equipment including desktops, printers, servers, and firewalls. Managed ticketing on FreshService, ensuring SLA compliance and resolution of incident and request tickets.

Hardware installation Preventive Maintenance Maintenance Curative ICT Equipment Management Freshservice SLA Compliance Incident resolution Security Standards

Education

Degrees, certifications, and relevant coursework

CompTIA

CySA+, Cybersecurity

CySA+ certification in progress from CompTIA.

PECB

ISO 27001 LI & 27005, Information Security

ISO 27001 LI & 27005 certification in progress from PECB.

CNTEMAD

Professional Bachelor's Degree, Computer Systems and Networks

Professional bachelor's degree in computer systems and networks from CNTEMAD.

Fortinet Training Institute

NSE1, 2 & 3 Certificates, Network Security

NSE1, 2 & 3 certificates from Fortinet Training Institute.

Fortinet Training Institute

FCA & FCF Cybersecurity Certificates, Cybersecurity

FCA & FCF Cybersecurity certificates from Fortinet Training Institute.

CompTIA

CompTIA Security+, Cybersecurity

CompTIA Security+ certificate of completion from CompTIA.

Cybrary

SOC Level 1, Security Operations

SOC Level 1 certificate of completion from Cybrary.

TryHackMe

Certificate of Completion, Cybersecurity

Certificate of completion from TryHackMe.

PECB

ISO 22301, Business Continuity

ISO 22301 certificate of completion from PECB.

MOOC ANSII

Certificate of Completion, Information Security

Overview of Information Systems Security (ISS), Authentication Security, Internet Security, Workstation and Remote Work Security certificate of completion from MOOC ANSII.