Dayana Gómez

Developed comprehensive lesson plans and curricula tailored to individual student needs. Taught writing and Spanish composition classes, while also scheduling and preparing students for oral and written examinations.

Managed all aspects of customer service operations, ensuring high levels of customer satisfaction. Actively collected and analyzed customer feedback to drive service improvements, and oversaw inventory management processes.

Efficiently responded to a high volume of customer inquiries and escalated complex issues to the appropriate teams. Maintained updated records of interactions and resolutions within the ticketing system, utilizing and updating the knowledge base to ensure excellent customer service.

Managed social media communication channels, ensuring professional and timely responses to customer inquiries. Delivered end-to-end marketing support and collaborated with internal teams to align customer communication with broader marketing goals.

Implemented and continuously monitored the Quality Management System (QMS) to ensure adherence to standards. Conducted regular audits and identified key process improvement opportunities to enhance service delivery and operational efficiency.

Assisted in project management activities by meticulously tracking timelines, deliverables, and resource allocation for multiple investment initiatives. Monitored and controlled project budgets, ensuring the timely execution of all projects.

Completed a rigorous program in Industrial Engineering, gaining expertise in process optimization, quality management, and operations research. Developed skills in designing, improving, and implementing integrated systems of people, materials, and equipment.

Obtained a bachelor's degree in Chinese Language, focusing on comprehensive language acquisition, including reading, writing, listening, and speaking. Gained deep insights into Chinese culture, history, and literature.