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Archanna DevarajanAD
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Archanna Devarajan

@archannadevarajan

Customer service leader with 8+ years improving operations, resolving escalations, and driving team performance.

Malaysia
Message

What I'm looking for

I am looking for a growth-oriented role where I can lead teams, improve workflows, resolve escalations, and enhance customer satisfaction in a collaborative culture.

I am a customer service and operations professional with over eight years of experience across retail, e-commerce, and service industries, focused on delivering excellent customer experiences and operational improvements.

As a team leader, I led installer teams for large-scale projects, acted as primary liaison between stakeholders, and achieved a 98% on-time completion rate while reducing average resolution time by 25% using Zendesk.

I have hands-on experience managing daily inbound support, scheduling logistics, and improving post-purchase satisfaction by streamlining delivery and returns processes. My background also includes classroom and childcare roles that strengthened my communication, patience, and stakeholder engagement skills.

I seek to apply my leadership, workflow optimisation, and problem-solving skills in a dynamic role with growth opportunities and meaningful impact on customer experience.

Experience

Work history, roles, and key accomplishments

TB

Customer Service Executive

The Hiive Group Sdn Bhd

Nov 2022 - Dec 2023 (1 year 1 month)

Assisted IKEA customers with assembly scheduling and inquiries, coordinated installation activities, and handled escalations to improve customer satisfaction scores.

VK

Associate Teacher

Villa Maria Good Shepherd Kindergarten

Jan 2018 - Jan 2019 (1 year)

Facilitated toddler development through structured activities and assisted curriculum delivery to boost engagement and classroom participation.

SK

Senior Executive

Sugam Karnatica

Jan 2016 - Dec 2017 (1 year 11 months)

Managed parent communications, fee collection, and student records; coordinated events and oversaw teacher payroll and attendance for compliance and accuracy.

Education

Degrees, certifications, and relevant coursework

OL

Olympia College, Kuala Lumpur

Diploma in Business Management, Business Management

2010 - 2012

Activities and societies: Participated in International Understanding Day; represented school in Chess & Hockey.

Completed a Diploma in Business Management at Olympia College, focusing on foundational business and management principles.

Tech stack

Software and tools used professionally

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Archanna Devarajan - Senior Customer Service Rep - The Hiive Group Sdn Bhd | Himalayas