Open to opportunities

Michael Lyons

@michaellyons

Message

Support engineer specializing in identity, endpoint, and enterprise systems.

United States

Message

What I'm looking for

I seek hands-on roles focusing on identity, endpoint, and cloud systems where I can lead migrations, improve security posture, and support high-visibility operations within a collaborative, process-driven team.

I am a results-driven support engineer with extensive experience managing identity, endpoint, networking, and cloud services across Windows, macOS, and iOS environments. I have served as primary escalation for complex incidents, led enterprise migrations with zero downtime, and delivered reliable operations for high-visibility live events.

My background includes administering Active Directory, Okta, Microsoft Authenticator, Intune, JAMF, SCCM, and implementing security and access policies at scale for 200+ users. I continuously improve operational standards through automation, process refinement, and cross-functional collaboration to ensure secure, stable, and compliant IT services.

Experience

Work history, roles, and key accomplishments

Current

IT Systems Manager

Current

TKO - Professional Bull Riders

Nov 2024 - Present (1 year 3 months)

Serves as primary escalation for complex Windows and macOS incidents supporting 200+ users and led the enterprise systems migration from PBR to TKO delivering a zero-downtime transition.

Windows MacOS Active Directory Azure Intune Jamf Networking Incident Response

IT Support Engineer

TKO - Endeavor

Dec 2022 - Oct 2024 (1 year 10 months)

Acted as escalation resource for identity, endpoint, and access issues across Windows, macOS, and Microsoft cloud; administered Active Directory and supported Okta and conditional access to resolve MFA/SSO failures.

Active Directory Okta Microsoft Authenticator Endpoint Protection SCCM Intune Incident Response Networking

Corporate IT Support

BioReference Laboratories

Dec 2020 - Sep 2021 (9 months)

Oversaw site network expansion and deployed secure infrastructure with minimal disruption to clinical operations while managing Active Directory provisioning and access controls in a regulated environment.

Active Directory Security Policies Troubleshooting & Compliance Change Management

Service Desk Agent

Turner Techtronics, Inc.

Jun 2019 - Mar 2020 (9 months)

Provided large-scale remote technical support during a Fox/Disney enterprise migration for ~11,000 users and managed user lifecycle and access controls across Active Directory and Okta.

Service Desk Active Directory Okta Remote Support SSO