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Dawn Robinson

@dawnrobinson

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Experienced customer success manager with a strong sales background.

Zimbabwe

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What I'm looking for

I am looking for a role that values client relationships and offers growth opportunities.

I am a dedicated professional with extensive experience in customer success and sales, specializing in building relationships and ensuring client satisfaction. As a Licensed Life and Health Agent, I have honed my skills in marketing, prospecting, and educating clients on financial strategies. My ability to simplify complex concepts has been instrumental in designing tailored financial plans that meet my clients' unique goals.

In my recent role as a Customer Success Manager at E2open, I proactively ensured the adoption and value of our solutions, collaborating closely with sales teams to identify expansion opportunities. My previous experience as an Account Executive at Zyme Inc. allowed me to develop and close new growth opportunities, achieving 96% of my quota in a competitive SaaS environment. I pride myself on my independence and ability to manage my schedule effectively, which has been a consistent theme throughout my career.

With a background in health and wellness coaching, I have a unique perspective on client engagement, focusing on mindset and personal growth. I am passionate about helping others achieve their goals and am eager to bring my diverse skill set to a new challenge.

Experience

Work history, roles, and key accomplishments

Licensed Life and Health Agent

Self Employed

Nov 2022 - Mar 2025 (2 years 4 months)

Marketed to, prospected, and qualified potential clients, educating them on financial concepts and strategies. Designed financial plans based on clients' current situations and financial goals, explaining complex insurance strategies simply.

Financial Planning Prospecting Financial Strategy Insurance Sales Market Analysis

Customer Success Manager

E2open

May 2022 - Nov 2023 (1 year 6 months)

Ensured the adoption and value of e2open's solutions within the install base. Collaborated with Area Sales Directors to assist and coordinate solution expansion opportunities.

Customer Success Sales Coordinator Client Relationship Management SaaS Solutions Independent work

Health and Wellness Coach

Self Employed

May 2017 - May 2022 (5 years)

Created programs integrating knowledge, training, and experience to guide client growth. Articulated complex ideas and methodologies for easy understanding and implementation.

Program Development Coaching Mentoring Consulting Mindset Coaching

Account Executive

Zyme Inc

Jan 2015 - May 2017 (2 years 4 months)

Developed, identified, and closed new growth opportunities within assigned territory, including Fortune 500 companies. Managed the end-to-end sales process, from price negotiation to contract closing and deployment transition.

Account Management Sales Processes SaaS Sales Contract Negotiation Quota Attainment

Customer Advocate

Zyme Inc

Aug 2013 - Dec 2014 (1 year 4 months)

Ensured the impact and value of Zyme's solutions within the install base. Collaborated closely with Account Executives to assist and coordinate solution expansion opportunities.

Customer Advocacy Sales Support Client Relationship Management Independent work Solutions

National Account Manager

Solarwinds

Nov 2010 - Dec 2011 (1 year 1 month)

Created email and phone campaigns for prospecting, assisted potential customers during their evaluation process, and closed sales. Conducted technical product demonstrations via the internet to potential customer audiences.

Campaigns Market Analysis Business Development Customer Acquisition

Senior Account Manager

Dell Inc

Sep 2007 - Nov 2010 (3 years 2 months)

Recommended Dell's total solution of products and services, including complex enterprise solutions. Established strong customer relationships, achieved line of business conversions, and met all established metrics.

Enterprise Solutions Customer Relationship Management Sales Metrics Independent work