Open to opportunities

Dawit Girma

@dawitgirma

Message

I build AI-enabled product operations, CRM, and scalable workflow systems.

Ethiopia

Message

What I'm looking for

I'm looking to build AI-enabled product operations and repeatable workflows across product, growth, CRM, fundraising, or customer lifecycle teams, where I can turn changing business needs into structured, measurable execution.

At THESEUS Group, I structure Jira-based product and operations delivery while building AI-assisted workflows for research, fundraising, client acquisition, and decision support.

I designed an AI-powered presentation workflow using n8n, Gamma, LLM narrative synthesis, quality gates, brand checks, logging, and human review. I also created evidence-based investor research, scoring, outreach, and no-contact control systems for Siloët.

As co-founder and managing director of Cloud Bridge Training Institute, I launched more than six digital-skills training programs, mentored over 120 learners, and increased enrollment by approximately 35% in the first year. I built workflow documentation and performance tracking that supported an approximately 90% course completion rate.

My CRM and growth work includes improving retention by approximately 18%, increasing recurring customer activity by 22%, and reducing complaint resolution time by approximately 25% at ZURA PLAY. I bring structured execution across product, growth, recruiting, fundraising, and customer lifecycle operations.

Experience

Work history, roles, and key accomplishments

Current

Product Operations / Strategic Initiatives / AI Workflow Support

Current

Theseus Group

Mar 2025 - Present (1 year 6 months)

Structured Jira-based product and operations work, designed AI-powered presentation workflows, and built fundraising and client-acquisition research systems. Created product narratives, UI/UX concepts, and decision-ready Confluence artifacts for leadership review.

Jira Confluence N8n Gamma LLM HubSpot LinkedIn Sales Navigator Figma Google Stitch AI Workflow Design Prompt Engineering Research Scoring Systems Excel Google Sheets

Co-Founder & Managing Director

Cloud Bridge Training Institute

Feb 2024 - Jan 2025 (11 months)

Founded and scaled a digital training institute, designing and launching 6+ structured training programs. Trained over 120 students and increased enrollment by approximately 35% within the first year.

Training Program Design Canva Photoshop Illustrator Digital Literacy Performance Monitoring Recruitment Team Building

CRM Executive

Zura Play Gaming - Sports Book & Casino

May 2023 - Aug 2024 (1 year 3 months)

Managed customer segmentation for 5,000+ users, improving retention by 18% and increasing recurring activity by 22%. Reduced complaint resolution time by 25% and ensured 100% KYC compliance.

CRM Customer Segmentation Loyalty Programs Data Analysis KYC Compliance Process Improvement

CRM Executive & Team Leader

Cloud Bridge Marketing & Consultancy

Dec 2023 - Jun 2024 (6 months)

Led a team of 15+ call center representatives, developed sales scripts that improved conversion by 15%, and introduced weekly performance dashboards. Implemented incentive systems to boost team consistency.

Team Leadership Sales Scripting KPI Monitoring Performance Dashboards CRM Lead Tracking

Call Center Representative

BEU Delivery

Feb 2022 - Jan 2023 (11 months)

Managed 100+ inbound customer calls daily, assisted with order tracking and app guidance, and maintained high customer satisfaction through fast resolution.

Customer Service Call Handling Order Tracking Communication Skills

Education

Degrees, certifications, and relevant coursework

Golden Sales Training Institute

Certificate, Sales and Customer Service

2021 - 2021

Completed training in Sales and Customer Service, acquiring advanced sales techniques, negotiation skills, and customer relationship management strategies.

Addis Ababa University

Bachelor of Science, Architecture

2015 - 2020

Pursued a Bachelor of Science in Architecture, developing strong foundations in design thinking, structured planning, systems organization, and analytical problem-solving.