munira mohammed
@muniramohammed1
Dynamic business growth strategist with expertise in customer success.
What I'm looking for
I am a dynamic and results-oriented professional with over 7 years of cross-functional experience in business operations, customer acquisition, and strategic communication. My journey has been marked by a proven track record of growing customer bases by over 50%, boosting share sales, and supporting marketing initiatives across both financial and academic sectors. I am passionate about helping organizations scale through data-driven strategies, CRM systems, and exceptional customer experiences.
Currently, I serve as a Branch Operations Supervisor at Hijra Bank, where I manage daily operations and coach staff to ensure service quality and sales growth. My efforts have led to significant achievements, including increasing the customer base by 50% in just two months and achieving 90% of corporate acquisition goals in under two months. I also have experience as a Lecturer in Accounting and Finance, where I mentored over 200 students and was recognized for my teaching excellence.
Experience
Work history, roles, and key accomplishments
Branch Operations Supervisor
Hijra Bank
Oct 2024 - Present (9 months)
Managed daily operations and coached staff to ensure service quality and sales growth. Increased customer base by 50% in just 2 months through outreach and relationship building.
Management Trainee – Sales & Client Relations
Hijra Bank
Feb 2023 - Sep 2024 (1 year 7 months)
Prospected and onboarded retail and corporate clients to grow market share. Led sales and customer service coaching for branch staff.
Lecturer – Accounting & Finance
Jimma University
Jul 2017 - Feb 2023 (5 years 7 months)
Delivered undergraduate and postgraduate courses in Accounting and Finance. Supervised research projects and mentored over 200 students.
Education
Degrees, certifications, and relevant coursework
Jimma University
M.Sc. in Accounting and Finance, Accounting and Finance
Grade: 97%
Completed a Master of Science in Accounting and Finance, graduating as the top female student with a 97% average. Thesis on 'Working Capital Management' received an 'Excellent' rating.
Jimma University
B.A. in Accounting and Finance, Accounting and Finance
Grade: 78%
Earned a Bachelor of Arts in Accounting and Finance, graduating with a 78% average. Developed foundational knowledge in accounting principles and financial management.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
Skills
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