Bethel Kassahun
@bethelkassahun
I build fintech products that turn user insight into measurable growth and reliable delivery.
EthiopiaWhat I'm looking for
At Arifpay Financial Technology, I build payment products for Ethiopia’s consumer and SME market. I grew monthly active users by 28% within 90 days of launching two payment features and contributed to a 19% increase in transaction volume through structured user discovery.
I improve how cross-functional teams turn validated needs into delivery. By strengthening requirements definition and documentation, I improved sprint delivery by 40%, reduced cross-team escalations by 35%, and cut idea-to-delivery time from six weeks to three and a half.
I built Arifpay’s first structured user feedback programme with more than 200 participants, helping raise NPS from 34 to 61 and improve 30-day retention by 18% over two quarters. I’ve also coached four junior product managers into independent ownership.
Previously, I managed five B2B products at Algorthimx and improved quality and delivery outcomes through earlier requirements conversations. My background in customer experience at Ethio Telecom and systems projects at METEC gives me a practical foundation in solving operational problems at scale.
Experience
Work history, roles, and key accomplishments
Product Manager
Arifpay Financial Technology
Apr 2025 - Present (1 year 5 months)
Grew monthly active users by 28% within 90 days of two new payment features, contributing to a 19% increase in transaction volume. Improved sprint delivery by 40% across three cross-functional teams and introduced a requirements documentation process that cut cross-team escalations by 35%.
Product Lead
Arifpay Financial Technology
Oct 2024 - Mar 2025 (5 months)
Promoted to senior role within six months for consistently shipping features that solved real user problems. Cut idea-to-delivery time from six weeks to three and a half and built the company's first structured user feedback programme with 200+ participants.
Product Owner
Algorthimx
Jan 2024 - Dec 2024 (11 months)
Managed five products concurrently, keeping each team focused on validated user needs. Reduced QA defect rate by 45% and improved on-time delivery by 30% by shifting requirements conversations to the start of each cycle.
Customer Experience Analyst
Ethio Telecom
Jan 2018 - Dec 2023 (5 years 11 months)
Maintained 95% within-SLA resolution over four years by building a structured knowledge base of 150+ documented failure patterns. Identified root causes behind recurring complaints and proposed service changes that reduced those contacts by 22%.
Systems Associate
METEC
Jan 2018 - Dec 2018 (11 months)
Supported scoping, testing coordination, and delivery validation on two large infrastructure projects delivered on schedule.
Education
Degrees, certifications, and relevant coursework
Admas University
Postgraduate Diploma, Project Management
2019 - 2021
Postgraduate Diploma in Project Management from Admas University, completed in 2021.
Hawassa University
Bachelor of Science, Electrical and Computer Engineering
2013 - 2017
B.Sc. in Electrical and Computer Engineering from Hawassa University, completed in 2017.
Coursera
Project Management, Project Management
Completed a Project Management certification on Coursera in 2023.
Udemy
Certified Product Owner, Product Ownership
Completed a Certified Product Owner certification on Udemy in 2024.
Tech stack
Software and tools used professionally
Availability
Location
EthiopiaAuthorized to work in
Salary expectations
Social media
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