Davonte Jackson
@davontejackson
Customer-focused healthcare and retail service professional skilled in multi-platform support and de-escalation.
United StatesWhat I'm looking for
I am a dedicated customer-service professional with hands-on experience supporting healthcare beneficiaries and fulfilling digital retail orders. I consistently deliver accurate, compassionate service while managing high-volume interactions across multiple platforms.
At KECH Inc I supported Tricare West, navigating 5+ systems including CareRadius, Salesforce, RADS, Microsoft Teams, and AWS to ensure accurate data entry, case management, and compliant transmission of sensitive documents. I collaborated with management to escalate complex cases and minimize service disruption.
In retail, I fulfilled end-to-end digital grocery orders for Walmart, maintained 100% customer satisfaction, trained and mentored team members, and took on supervisory and cross-training responsibilities while upholding quality and safety standards.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
KECH Inc
May 2025 - Nov 2025 (6 months)
Served as frontline representative for Tricare West, managing high-volume inbound calls and resolving beneficiary and provider issues while ensuring accurate case management and compliance with healthcare documentation protocols.
Digital Personal Shopper
Managed end-to-end online grocery fulfillment and delivery, achieved consistent 100% customer satisfaction through quality checks and timely deliveries, and trained/mentored new team members while supporting stock operations.
Education
Degrees, certifications, and relevant coursework
Virginia Virtual Academy
High School Diploma, General Education
Earned a High School Diploma through Virginia Virtual Academy, completing standard secondary education requirements.
Central Virginia Community College
Some College Coursework, Undeclared / General Studies
Completed some college coursework at Central Virginia Community College with coursework toward unspecified credits.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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