At M-KOPA LIMITED, I engaged existing customers through outbound calls, addressed concerns, and supported customer retention and sales campaigns. I prepared campaign conversion reports, achieving a 3/5 conversion rate.
I used 3CX for high-volume outbound calling and Google Maps to help customers find nearby M-KOPA service stations. I also scheduled appointments and followed up to make sure customers received support.
At URBAN LIGHTS LIMITED and JOEDI PLUMBERS, I supported retail sales by learning product details, identifying customer needs, and negotiating with customers. At URBAN LIGHTS LIMITED, I also conducted market research and monitored competitor and customer trends.
At DAVID & JAMES POULTRY FARM, I participate in day-to-day business management, including poultry production, sales, inventory, and customer relations. I also contribute to budgeting, financial planning, and record keeping while pursuing a Bachelor of Business Administration at UGANDA CHRISTIAN UNIVERSITY.
