Robinson Omondi
@robinsonomondi
Customer Retention Representative at M-KOPA who improved weekly sales campaign conversion performance from 30% to 45%.
KenyaWhat I'm looking for
At M-KOPA LIMITED, I consistently surpassed sales campaign conversion targets, improving weekly performance from 30% to 45%. I also contributed to monthly revenue goals.
I built and managed customer accounts, supported retention, and provided troubleshooting and technical support for customer devices. I also trained and supported junior team members.
At Indigo Telecom, I assisted with satellite terminal installations and troubleshooting, conducted scheduled security checks, and provided on-site client support.
Experience
Work history, roles, and key accomplishments
Consistently surpassed sales campaign conversion targets, improving weekly performance from 30% to 45%. Built and managed customer accounts, improving client retention through strong relationship management.
Field Service Technician
Indigo Telecom
Jul 2017 - Mar 2018 (8 months)
Assisted in satellite terminal installations and troubleshooting to ensure optimal system performance. Conducted scheduled security checks to minimize downtime and ensure service reliability.
Education
Degrees, certifications, and relevant coursework
Ajira Digital Training Institute
Digital Marketing, Digital Marketing
2020 - 2020
Completed Digital Marketing training at Ajira Digital Training Institute in 2020.
Ajira Digital Training Institute
Data Entry & Data Management, Data Management
2020 - 2020
Completed Data Entry & Data Management training at Ajira Digital Training Institute in 2020.
Yusudi
Sales, Office Administration & Customer Support, Sales and Administration
2017 - 2017
Completed training in Sales, Office Administration & Customer Support at Yusudi in 2017.
University of Eldoret
Bachelor of Science, Physics
2013 - 2017
Bachelor of Science in Physics from the University of Eldoret from 2013 to 2017.
Maliki Boys High School
Kenya Certificate of Secondary Education, General Studies
2009 - 2012
Kenya Certificate of Secondary Education from Maliki Boys High School from 2009 to 2012.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Salary expectations
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