David Maworo

I’m an Operations and Customer Experience Specialist with 5+ years of experience in high-volume customer engagement, lead qualification, and process optimization. I bring “first-contact technical precision and risk management resolution” to every interaction.

At THECALLGURUS, I resolve complex customer inquiries via phone and email while improving customer service methodologies to boost operational efficiency. I handle 100+ outbound telemarketing calls daily, qualify leads, manage CRM pipeline data integrity, and consistently support sales pipeline growth.

As a Freelance Virtual Assistant, I streamlined scheduling and clerical operations for multiple clients, implementing automated systems that increased workflow efficiency and reduced processing time by 20%. I also maintained “24-hour response time” and achieved a “100% client satisfaction rate,” supported by rigorous data verification audits to ensure 100% accuracy.

Beyond customer success, I combine operational leadership with technical discipline—from marine engineering maintenance (Engine & HVAC troubleshooting, root-cause analysis, and audit-ready documentation) to risk-driven strategy using FMEA and Risk Matrix. I co-founded a brand and led go-to-market planning, while also delivering real estate client support that increased discovery meetings by 15% through high-impact outbound sales and strong objection handling.