Open to opportunities

Ainoa Moret

@ainoamoret

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Bilingual hospitality professional with 10+ years in customer service.

United Kingdom

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What I'm looking for

I seek a dynamic role in hospitality management that values customer experience and team collaboration.

I am a bilingual Spanish-English hospitality and customer service professional with over 10 years of experience in management, guest relations, and team leadership across Spain, the UK, and the USA. My career has been defined by my commitment to delivering high-quality customer support and resolving issues efficiently, which has helped maintain client loyalty in various settings.

Currently, I serve as the Duty General Manager at The Princess of Wales in London, where I lead a dedicated team to ensure exceptional guest experiences. My background includes roles such as Assistant General Manager and Supervisor, where I honed my skills in team leadership and staff training. I am proficient in CRM systems and digital tools, which allows me to adapt seamlessly to remote environments and multicultural teams.

Experience

Work history, roles, and key accomplishments

Current

Duty General Manager

Current

The Princess of Wales, Santi and Santi

Jan 2024 - Present (1 year 7 months)

Managed daily operations and ensured high-quality service standards. Oversaw staff performance and customer satisfaction in a fast-paced environment.

Customer Service Team Leadership Operations Management Staff Training

Assistant General Manager

Urban Pubs and Bars

Jan 2023 - Dec 2023 (11 months)

Assisted the General Manager in overseeing pub operations, including staff supervision and inventory management. Contributed to achieving sales targets and maintaining customer satisfaction.

Operations Management Staff Supervision Inventory Management Customer Satisfaction Sales Targets

Supervisor

Generator Hostel

Jan 2023 - Dec 2023 (11 months)

Supervised hostel operations and ensured a positive guest experience. Managed check-ins, check-outs, and resolved guest inquiries efficiently.

Customer Service Problem Solving Multitasking Team Collaboration

Child Care

Cultural Care

Jan 2021 - Dec 2021 (11 months)

Provided childcare services and managed daily activities for children. Ensured a safe and nurturing environment while adhering to family guidelines.

Childcare Communication Problem Solving

Digital Marketing

Aesthetic Medical Clinic, Ana Borrell

Jan 2021 - Dec 2021 (11 months)

Managed digital marketing campaigns and social media presence for the clinic. Developed content strategies to enhance online visibility and patient engagement.

Digital Marketing Social Media Management Content Strategy Patient Engagement

Manager

La Mas Bonita

Jan 2021 - Dec 2021 (11 months)

Managed restaurant operations, including staff supervision, customer service, and inventory. Ensured smooth service delivery and high customer satisfaction.

Staff Supervision Customer Service Inventory Management Operations

Waitress

La Mas Bonita

Jan 2020 - Dec 2020 (11 months)

Provided excellent table service and ensured guest satisfaction. Managed orders, served food and beverages, and handled customer inquiries.

Table Service Customer Service Order Management Food And Beverage Service

Waitress

Miss Sushi Pink

Jan 2018 - Dec 2018 (11 months)

Provided efficient and friendly table service to customers. Managed orders, served food, and maintained a clean dining area.

Table Service Customer Service Order Taking Food Service Restaurant Operations

Manager

Cafe de las Horas

Jan 2018 - Dec 2018 (11 months)

Managed daily cafe operations, including staff coordination and customer service. Ensured a pleasant dining experience and efficient service.

Cafe Management Customer Service Operations Problem Solving

Intern

Magnificat Restauradors

Jan 2017 - Dec 2017 (11 months)

Assisted in various restaurant operations and learned about customer service. Supported staff in daily tasks and maintained cleanliness.

Customer Service Restaurant Operations Task Management Hospitality

Intern

Santander Bank

Jan 2015 - Dec 2015 (11 months)

Gained experience in banking operations and customer interaction. Assisted with administrative tasks and learned about financial services.

Banking Operations Administrative Support Financial Services Data Entry

Education

Degrees, certifications, and relevant coursework

University of Edinburgh

Certificate, Marketing and Digital Marketing Strategy

2022 - 2022

Completed an introductory course on marketing and digital marketing strategy. Acquired fundamental knowledge in digital marketing principles and strategic planning.

University of Valencia

Master's, Conservation and Restoration of Cultural Heritage

2017 - 2021

Completed a Master's degree focusing on the conservation and restoration of cultural heritage. Gained advanced knowledge and practical skills in preserving historical and artistic artifacts.

University of Valencia

Bachelor's, Conservation and Restoration of Cultural Heritage

2013 - 2017

Obtained a Bachelor's degree in Conservation and Restoration of Cultural Heritage. Developed foundational understanding and techniques for the preservation and restoration of cultural assets.