Mel Kendall

Oversaw all aspects of running two micropubs and one restaurant, including day-to-day management, staff training, and compliance with health and safety regulations.

Managed villa preparations ensuring cleanliness and high standards for guest arrivals. Conducted health and safety checks and addressed reported issues promptly.

Handled calls for the UK Census 2021, addressing inquiries and complaints from the public while updating system information.

Managed sensitive inquiries for the NHS Test and Trace Programme, providing support and updating confidential information.

Provided call handling services for the NHS Test and Trace Programme, addressing public inquiries and updating NHS system information.

Managed a children's center, overseeing staff, ensuring compliance with legislation, and monitoring service delivery to meet community needs.

Analyzed school attendance reports and provided support to families to improve student attendance through home visits and communication.

Performed reception duties, managed customer service inquiries, and supervised junior admin staff while handling general office administration.

Planned and delivered educational sessions for students with special educational needs, providing support and mentoring.

Managed customer sales inquiries, processed orders, and monitored stock levels while ensuring customer satisfaction.

Provided customer service on the shop floor, handling sales inquiries and managing stock deliveries.

Gained Level 2 GCSE qualifications in various subjects including Biology, Chemistry, French, Mathematics, General Studies, English Literature, English Language, Geography, Art & Design, and Physics.

Studied towards a Level 6 BEd (Hons) degree but left after one year.

Completed a Level 7 Postgraduate Certificate in Leadership & Management.

Achieved Level 7 National Professional Qualification in Integrated Centre Leadership.

Completed Level 4 Higher Level Teaching Assistant qualification.