David King
@davidking
Highly organized professional with expertise in fleet operations and customer service.
What I'm looking for
I am a highly organized and results-oriented professional with extensive experience in fleet operations, customer service, and account management. My career has been marked by a commitment to managing complex tasks and ensuring exceptional service delivery. I excel in coordinating with third-party suppliers and resolving customer issues in fast-paced environments, demonstrating a keen attention to detail and a focus on contributing to team success.
Throughout my career, I have held various roles, including Fleet Coordinator and Fines Coordinator at Arval UK, where I managed personalized plate processes, ensured compliance with legal requirements, and provided excellent customer service. My previous experience as a Client Relations Partner and Account Manager has honed my skills in relationship building, upselling services, and maintaining accurate records. I am passionate about optimizing processes and enhancing the customer experience, which has been a consistent theme in my professional journey.
Experience
Work history, roles, and key accomplishments
Fines Coordinator
Arval UK
Feb 2025 - Present (5 months)
Investigated fines received by customers, ensuring accurate allocation and resolution. Communicated with regulated and corporate customers to resolve issues related to fines.
Fleet Coordinator
Arval UK
Feb 2025 - Present (5 months)
Managed personalised plate processes for customers, ensuring smooth transitions and compliance. Oversaw the taxation of all Arval vehicles and ensured compliance with legal requirements.
Client Relations Partner | Account Management
Outsideclinic
Nov 2021 - Jan 2025 (3 years 2 months)
Managed relationships with Care Home partners, ensuring accurate record-keeping and ongoing communication. Worked with systems automation to improve efficiency and customer service delivery.
Customer Account Executive | Senior Customer Service Advisor | Account Manager
Fleetcor / Allstar Business Solutions
Oct 2017 - Oct 2021 (4 years)
Managed customer accounts and worked on retention, addressing closures, upsell opportunities, and ensuring timely responses to customer queries. Led the customer service team, managing quality checks, training, and resolving escalations.
Customer Account Executive
Fleetcor
Jun 2021 - Jul 2021 (1 month)
Managed customer accounts during a temporary role, handling inquiries and ensuring timely responses within a one-week notice period. Addressed customer concerns, assisted with account issues, and ensured smooth transitions during a busy period.
Account Manager
Optimus Performance Marketing
Jan 2010 - May 2012 (2 years 4 months)
Managed client accounts, promoted products, and used affiliate marketing to achieve business goals. Promoted products across various platforms, contributing to company growth and success.
Customer Support Engineer
Intel
Oct 2016 - Jul 2017 (9 months)
Provided technical support and managed case loads to ensure timely and accurate issue resolution for customers. Assisted with warranty requests and customer account management, contributing to high levels of customer satisfaction.
Test Centre Administrator
Pearson Test Centre
Jan 2016 - Sep 2016 (8 months)
Managed administrative tasks including opening/closing procedures, customer service, and technical support. Ensured compliance with business needs while providing excellent service to candidates.
Sales Support / Transport Coordinator
Oak Furniture Land
Aug 2012 - Dec 2015 (3 years 4 months)
Coordinated customer deliveries, handled complaints, and provided support to management and staff. Delivered customer care solutions and ensured satisfaction with sales, refunds, and finance processes.
Optical Assistant / Diabetic Retinal Screening
Specsavers
Sep 2007 - Sep 2009 (2 years)
Managed patient registrations, handled complaints, and provided aftercare. Assisted in the screening process and supported the call centre with booking appointments.
Education
Degrees, certifications, and relevant coursework
Vocal Tech
Diploma, Vocal Performance
2006 - 2007
Completed a diploma in vocal performance. Focused on developing vocal techniques and stage presence.
New College
BTEC Diploma, Business Studies & Health and Social Care
2004 - 2006
Studied business principles and practices, alongside health and social care topics. Gained foundational knowledge in both administrative and care-related fields.
Churchfields Secondary School
GCSEs, General Studies
1999 - 2004
Completed General Certificates of Secondary Education. Developed a broad academic foundation across various subjects.
Availability
Location
Authorized to work in
Job categories
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