Suzanne Coleman

Managed daily routing of drivers and vehicles, scheduled jobs, and oversaw operations. Ensured escalated customer complaints were resolved and addressed driver health and safety concerns.

Coordinated transport operations, ensuring compliance for drivers and vehicles. Counseled drivers on infringements, conducted training, and developed company policies.

Handled customer calls, made bookings, added insurance, and processed amendments and cancellations. Provided a high level of customer care.

Managed driver and crew annual leave, and oversaw a fleet of 17 trucks. Handled daily planning of routes, vehicle defects, and driver health and safety issues.

Managed office administration, including purchasing, raising orders using Sage, and maintaining stock levels. Handled credit control, customer services, and assisted with traffic issues.

Managed website offers and mailshots using a database. Handled car enquiries and successfully sold vehicles.

Provided customer liaison via telephone and face-to-face, dealing with complex enquiries related to Council Tax and Benefit regulations. Verified claims and performed general administration.

Maintained a large ledger of accounts and met set targets for debt collection. Chased overdue debt via telephone, letter, email, and fax, maintaining good client rapport using the Coda finance system.

Maintained relations with large operators and managed contracts, ensuring correct pricing in the system. This secondment highlighted valued skills.

Booked coach groups and cabin accommodation for ferries. Assisted with training new staff and regularly coached existing team members, covering for the team leader and giving daily briefs.

Worked in a busy call centre, meeting targets and providing excellent customer care. Responsible for making bookings.

Managed customer liaison and computer input, overseeing the branch when the supervisor was absent. Responsible for scaffolding equipment deliveries and negotiating prices with customers.

Completed the IOSH Managing Safely course at Veolia Campus. Gained knowledge and skills in managing health and safety in the workplace.

Achieved NVQ Level 3 in Business Administration at Veolia Campus. Developed advanced administrative skills and business knowledge.

Completed NVQ Level 2 in Telecommunications at Thanet College. Gained foundational knowledge and practical skills in telecommunications.

Achieved NVQ Level 3 in Customer Service at Thanet College. Developed advanced customer service skills and understanding.

Completed RSA Text Processing and Word Processing Levels 1 and 2 at South Kent College. Developed proficiency in text and word processing.

Achieved G.C.S.E. qualifications in English, French, Dance, Textile Art and Design, Drama, History, Maths, and Science at Astor School. Gained a broad educational foundation across various subjects.

Completed G.N.V.Q. in Business and Finance at Astor School. Developed practical skills and knowledge in business and finance.

Achieved BTEC in Information Technology at Astor School. Gained practical skills and knowledge in information technology.

Received an Initial Award in Media Studies at Astor School. Explored foundational concepts and practices in media studies.