David Gutierrez
@davidgutierrez1
Cloud & IT Support Engineer specializing in L1-L3 support, Windows/AD, MDM, and SaaS.
ColombiaWhat I'm looking for
I deliver L1-L3 Cloud & IT support in enterprise environments, with 8+ years of experience focused on reliability, security, and user outcomes.
I’m an expert in Windows Server administration and Active Directory (including DNS, DHCP, and GPO), handling user lifecycle, permissions, groups, and access control to keep teams productive.
I run endpoint and device management through MDM (Intune and AirWatch/VMware Workspace ONE), enforce endpoint security, and support Microsoft 365 and Google Workspace with licensing, security, and troubleshooting.
I take full ownership of critical incidents—using ServiceNow and iTop with ITIL practices—to maintain 98%+ SLA compliance, improve customer satisfaction, and reduce resolution time by 25%.
Experience
Work history, roles, and key accomplishments
I was IT support analyst and cloud
Education
Degrees, certifications, and relevant coursework
Universidad Minuto de Dios (Uniminuto)
Bachelor of Science in Systems Engineering, Systems Engineering
Currently pursuing a B.S. in Systems Engineering at Universidad Minuto de Dios (Uniminuto).
Oracle
Oracle AI Foundations Associate, Artificial Intelligence
Earned the Oracle AI Foundations Associate in 2024.
Universidad Minuto de Dios (Uniminuto)
Technology Degree in IT, Information Technology
Completed a technology degree in IT at Universidad Minuto de Dios (Uniminuto).
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Job categories
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