Yonier Davila
@yonierdavila
IT Support Analyst specializing in Microsoft 365, Azure AD, and endpoint management.
ColombiaWhat I'm looking for
I’m an IT Support Analyst with 5+ years supporting enterprise environments of up to 60,000 users, with a focus on Microsoft 365 and Hybrid Identity (Azure AD / Azure AD Connect). I specialize in incident management, root cause analysis (RCA), and process optimization to improve service reliability.
In high-volume, SLA-driven settings, I resolve 30–40+ tickets per day while meeting SLA targets. I troubleshoot identity and access issues across Azure AD and on-prem AD (authentication, permissions, SSO), and support collaboration platforms like Microsoft Teams and Outlook for both end users and executives.
I also reduce recurring issues and automate administrative work using PowerShell, including access provisioning. I strengthen endpoint security through GPO hardening and Intune configuration policies, investigate email threats using message trace and security tools, and keep support standardized with knowledge base documentation.
Experience
Work history, roles, and key accomplishments
Application Analyst
Management Health Services Colombia
Dec 2022 - Feb 2026 (3 years 2 months)
Provided advanced Microsoft 365 and hybrid Active Directory support for 60,000+ users, resolving 30–40+ tickets/day while meeting SLA targets. Led troubleshooting for identity/access, conducted RCA to improve service stability, and automated provisioning/administrative tasks with PowerShell.
IT Operations Analyst
LN20 S.A.S.
Dec 2020 - Jan 2022 (1 year 1 month)
Managed daily IT operations, delivering on-site and remote troubleshooting for hardware, software, and connectivity issues. Administered DNS, configured secure VPN access, supported endpoint protection, and led workstation deployment and lifecycle management while maintaining asset inventory and documentation.
Education
Degrees, certifications, and relevant coursework
Politécnico Grancolombiano
Information Security Engineering, Information Security
Currently pursuing Information Security Engineering at Politécnico Grancolombiano.
Instituto de estudios tecnicos INTEC
High School, Information Security
Completed high school at Instituto de estudios tecnicos INTEC in 2013.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Social media
Job categories
Skills
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