Robinson Meza
@robinsonmeza
System Administrator with 8+ years supporting secure, scalable enterprise IT environments.
ColombiaWhat I'm looking for
I am a System Administrator with over eight years of experience supporting enterprise IT environments, specializing in Active Directory, Microsoft 365, endpoint management, and security-focused operations. I deliver Tier 2 support across Windows and macOS, manage SaaS platforms, and automate workflows using PowerShell and API tooling.
I have a track record of improving operational efficiency and compliance at global, remote-first organizations by administering Intune, Jamf, NinjaOne, Tanium, SCCM, and managing identity with Entra ID/Azure AD and GPOs. I document SOPs and incidents in ServiceNow and JIRA and mentor junior technicians to raise team capability.
I seek to provide secure, reliable, and cost-effective IT infrastructure solutions, applying best practices in onboarding/offboarding, monitoring SLAs/KPIs, and integrating automation and CI/CD processes to reduce manual effort and operational risk.
Experience
Work history, roles, and key accomplishments
Consulting Engineer
Common Sense Media
Aug 2024 - Present (2 years 2 months)
Administer Microsoft 365, Active Directory, Google Workspace, and endpoint platforms while delivering Tier 2 support and automation that improved operational efficiency across remote environments.
Supported hybrid identity and Microsoft 365 environments, delivered Tier 2 troubleshooting and automation to optimize system configurations and reduce operational costs.
End User Support
Softtek Colombia
Nov 2021 - May 2024 (2 years 6 months)
Delivered Tier 2 support for Windows and macOS, managed Microsoft 365 and endpoint fleets via Intune/SCCM, and performed secure onboarding/offboarding to maintain compliance and service continuity.
Technical Leader
Apple Authorized Service Provider
Feb 2019 - Nov 2021 (2 years 9 months)
Led advanced macOS and iOS troubleshooting and hardware diagnostics, applied ACiT/ACmT standards, and mentored technicians to improve device uptime and service quality.
Provided Tier 2 support for Windows, Active Directory, Exchange, and Citrix services while monitoring batch jobs and backups to ensure operational continuity and faster incident resolution.
Education
Degrees, certifications, and relevant coursework
Universidad Simón Bolívar
Bachelor of Engineering, Systems Engineering
Pursuing a Bachelor of Engineering in Systems Engineering; studies in progress focused on systems and software engineering fundamentals.
Instituto Fe Cultura Piedad y Letras
Academic Bachelor (Technical), Academic Bachelor (Technical)
Completed an Academic Bachelor technical program with coursework relevant to foundational ICT and technical studies.
SENA
Technical Diploma, Systems Technician
Completed a Systems Technician program at SENA covering technical competencies for IT support and systems administration.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Job categories
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