Open to opportunities

David Elaigwu

@davidelaigwu

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Detail-oriented customer support specialist and meteorological data analyst.

Nigeria

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What I'm looking for

I am looking for a role that values customer satisfaction and data accuracy, offering opportunities for growth and skill development.

I am a detail-oriented professional with dual expertise in fintech customer support and precision meteorological reporting. My experience at OPay has equipped me with strong technical problem-solving skills, achieving over 95% customer satisfaction. I have a proven track record of reducing escalations by 30% through the creation of standardized troubleshooting guides, which has significantly improved the customer experience.

In my role as a Meteorological Observer at the Nigerian Meteorological Agency, I have maintained a 99.8% accuracy rate in critical aviation reports, ensuring compliance with WMO/FAA standards. My ability to collaborate with Air Traffic Control and provide real-time weather updates has been crucial for aviation safety. I am passionate about leveraging my skills to contribute to a dynamic team focused on excellence.

Experience

Work history, roles, and key accomplishments

Meteorological Observer

Nigerian Meteorological Agency

Aug 2024 - Present (2 years 1 month)

Conducted hourly surface weather observations and prepared METAR reports for aviation safety, ensuring 100% compliance with WMO/FAA standards and 99.8% accuracy. Operated specialized equipment including barometers, thermometers, and AWOS.

METAR Reporting WMO FAA Standards

Customer Support Intern

OPay

Dec 2023 - Present (2 years 9 months)

Provided multi-channel technical support for 50+ daily users, addressing failed transactions, KYC issues, and app functionality. Reduced escalations by 30% through a standardized troubleshooting guide and achieved 95% positive feedback ratings.

Zendesk Live Chat Email Support KYC CRM Systems Process Optimization

Engineering Intern

Transmission Company of Nigeria

Feb 2022 - Present (4 years 7 months)

Assisted with power grid maintenance and outage investigations, shadowing engineers in transformer diagnostics and repairs. Compiled and analyzed fault reports from 5 regional stations and participated in emergency response drills.

Outage Investigations Transformer Diagnostics Fault Report Analysis Electrical Engineering Technical Support

Customer Service Manager

Solar Nation

Jan 2021 - Present (5 years 8 months)

Managed a team of 3 customer service representatives and implemented a new customer satisfaction tracking system that increased retention by 15%. Developed and delivered staff training programs on product knowledge, conflict resolution, and upselling techniques.

Team Management Customer Satisfaction Conflict Resolution Upselling Account Management Process Improvement Corporate Trainer

Education

Degrees, certifications, and relevant coursework

Federal University of Technology, Minna

Bachelor of Technology, Physics/Telecommunications

Graduated with a Bachelor of Technology in Physics/Telecommunications. Relevant coursework included Data Analysis, Atmospheric Physics, and Signal Processing. Completed a final year project on the Analysis of Radio Wave Propagation in Tropical Climates.