At Jobase Digital Services & Cloud Support, I provided technical and account support through live chat, Zendesk ticketing, and video calls, handling 35+ daily customer inquiries.
I helped users troubleshoot service issues, contributing to a 25% reduction in overall resolution times. I also made outbound follow-up calls to active leads and existing clients using automated dialing software.
At Skypath Logistics & Operational Services, I handled 25+ daily inquiries by phone, chat, and email while maintaining a 98% first-contact resolution rate. I updated customer interaction and account records in MS Excel, ensuring 100% data accuracy.
As a Data Quality Assistant at the Department of Geography & Environmental Science, University of Calabar, I audited 50+ records and checked data inputs for accuracy and consistency.
