maria Shoyemi
@mariashoyemi
Customer service representative passionate about solving complex problems.
What I'm looking for
With a strong background in customer service, I thrive on solving complex problems and delivering exceptional support. My experience as a Customer Service Representative at Akuma Engineering Tech Services has honed my skills in addressing customer inquiries, resolving issues, and providing valuable information across various communication channels. I take pride in my ability to collaborate with cross-functional teams to ensure accurate order fulfillment and enhance customer satisfaction.
Prior to my current role, I served as an Office Supervisor at Dash-Show Global Investment Ltd, where I successfully coordinated daily operations and presented productivity reports to management. My journey began with internships at the Federal Airport Authority of Nigeria and the Nigeria Meteorological Agency, where I developed a keen analytical mindset and technical troubleshooting skills. I hold a Bachelor’s degree in Pure and Applied Physics from the University of Ibadan and a Diploma in Product Design from AltSchool Africa, which further enriches my problem-solving capabilities.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
AKUMA ENGINEERING TECH SERVICES
Jan 2022 - Present (3 years 4 months)
Serve as the primary point of contact for customers, addressing inquiries, resolving issues, and providing information through multiple communication channels. Collaborate with cross-functional teams to ensure accurate order fulfillment and track shipments.
Office Supervisor
Dash-Show Global Investment Ltd
Oct 2020 - Jan 2022 (1 year 3 months)
Plan and coordinate day-to-day office operations, supervise staff, and make presentations to clients and management. Responsible for answering phone calls, responding to emails, and generating reports.
Administrative Assistant
Royal International School
Mar 2018 - Nov 2019 (1 year 8 months)
Performed general office tasks such as filing, typesetting, and generating reports for management. Organized meetings and managed incoming mail and emails.
Student Intern
Federal Airport Authority of Nigeria
Dec 2015 - Feb 2016 (2 months)
Internship in the Electronic/Telecommunications department, focusing on troubleshooting industrial machinery and servicing airport equipment such as luggage scanners and metal detectors.
Research Intern
Nigeria Meteorological Agency NIMET
Apr 2014 - Jun 2014 (2 months)
Conducted accurate readings of weather parameters and input data for record purposes. Assisted in weather forecasting and data collection.
Education
Degrees, certifications, and relevant coursework
AltSchool Africa
Diploma, Product Design
2023 -
Completed a diploma in Product Design, emphasizing innovative design principles and user-centered design methodologies.
University of Ibadan
Bachelor Degree, Physics
2012 - 2016
Studied Pure and Applied Physics, focusing on the principles of physics and their applications in real-world scenarios.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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