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David Egbo

@davidegbo

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Customer support agent with strong problem-solving and communication skills.

Nigeria

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

My name is David Egbo, and I am a dedicated customer support agent with a passion for helping customers resolve their issues. With experience in customer support, I have honed my ability to communicate complex technical concepts in a way that is easily understandable for non-technical users.

Throughout my career, I have worked with diverse teams and clients, managing high call volumes and providing exceptional service. At Tek Experts, I was the first point of contact for customers, resolving technical issues across multiple systems and applications. My commitment to customer satisfaction drives me to ensure that every interaction is positive and productive. I thrive in fast-paced environments and enjoy collaborating with technical leads to deliver effective solutions.

I hold a BTech in Information Management Technology from Modibbo Adama University of Technology. I am always eager to learn and grow in my field, and I look forward to bringing my skills and experience to a new opportunity.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

CONSUMER OPPORTUNITY LLC

Jul 2024 - Present (1 year)

- Generated sales by presenting services aligned with customer needs and budgets.
- Managed over 700 outbound contacts weekly, achieving customer satisfaction ratings exceeding 85%.
- Addressed post-sale concerns to ensure satisfaction and long-term engagement.

Communication Skills Empathy Call Center Support Sales Customer Service Problem Solving

Customer Support Agent

TEK EXPERTS

Nov 2022 - Dec 2024 (2 years 1 month)

- Acted as primary contact for resolving customer issues across various platforms.
- Handled an average of 70 customer inquiries daily via chat, phone and email.
- Resolved 85% of customer inquiries within the first contact, improving satisfaction rates by 22% and earning top performer recognition.
- Translated technical jargon into clear, actionable guidance for non-technical customers.

Empathy Call Center Support Customer Support Customer Service Technical Support Troubleshooting Communication Problem Solving Ticketing Systems

Customer Service Specialist

Radial Circle Telecommunications Limited

Sep 2019 - Mar 2022 (2 years 6 months)

- Provided exceptional customer support to over 1000 customers through various channels, including phone, email and social media.
- Resolved customer concerns with empathy and efficiency, ensuring timely and accurate solutions.
- Achieve a consistent customer satisfaction rating of 90%, continually surpassing company targets.

Customer Support Customer Experience Empathy Troubleshooting Root Cause Analysis Communication